Trigger - Event - RPC Server Unavailable - VisualCron

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keithdavis
Free support Topic Starter

2017-05-07T12:20:52Z

Trying to configure an Event Trigger on a particular machine and getting "Trigger error: The RPC server is unavailable".

Also, is there any way to make it possible to copy from the Log screens? I know we can export, but to export the whole log just so that I can copy and paste error messages and such is a pain.

Edited by moderator 2017-06-06T09:34:08Z | Reason: Not specified

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Support
Official support

2017-05-10T08:05:16Z

Have not seen that error before. Sounds like it is a configuration issue. Perhaps you can post a screenshot of the settings?

Copy from output or the realtime log?

Henrik
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keithdavis
Free support Topic Starter

2017-05-10T12:13:02Z

There is no output. Realtime log?

keithdavis
Free support Topic Starter

2017-05-12T16:49:58Z

Crickets...

Support
Official support

2017-05-16T12:42:45Z

It seems like a communication error between servers. What operating systems are we talking about at server and remote and what VC version?

Henrik
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keithdavis
Free support Topic Starter

2017-05-16T13:21:19Z

The server is localhost. OS is Windows 10 Pro 1703 (happened on 1607 as well).

Support
Official support

2017-05-24T17:34:57Z

Unfortunately, the error is too generic and gives us little detail what it could be.

Henrik
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keithdavis
Free support Topic Starter

2017-05-24T17:37:25Z

So what additional info do you need? You asked for the "realtime log", but I don't know what you mean.

Support
Official support

2017-05-30T13:56:15Z

Originally Posted by: keithdavis

So what additional info do you need? You asked for the "realtime log", but I don't know what you mean.

The "realtime log" is the Log window in VisualCron. But in this case RPC error is a communication problem between two servers (using WMI). This happens on a very low level and VisualCron cannot provide more information than the remote server cannot be contacted for communication.

Henrik
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RMassey
Paid support

2017-06-01T13:36:16Z

#10

I'm getting the same error on a previously-working job after upgrading to 8.2.7. The job uses a trigger on the Event Log. After the upgrade, VC disabled the trigger with the "RPC Server unavailable" message.

keithdavis
Free support Topic Starter

2017-06-01T14:50:36Z

#11

Output:

Exception in Task: Connection timeout (error code is 73730)

Screenshots and log attached. I've tried with credentials and without, same result. I run the service as a local administrator account, but I've tried as Local System as well, same result.

log.xls (112kb) downloaded 43 time(s).