VisualCron service crashes (KERNELBASE.dll) - VisualCron - Forum

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fmejean
2020-10-12T09:39:41Z
Hi,

The VisualCron service is crashing 1 or 2 times a day on different time. I tried to stopped jobs running when service crash but at each time it was a different job. It's the first time we install VisualCron on a Windows server 2019. This server should replace an old one, so we migrate settings from old server to this new one. Since this time we experienced many crash. We are running with VisualCron 9.3.0.

Nothing in logs could help, the service crash without logging any error message.

If needed we have an hdmp file (328Mo) just tell us how we could send it to you.

Faulting application name: VisualCronService.exe, version: 9.3.0.23467, time stamp: 0x5ef48437
Faulting module name: KERNELBASE.dll, version: 10.0.17763.1432, time stamp: 0x9b30685b
Exception code: 0xe06d7363
Fault offset: 0x0000000000039689
Faulting process id: 0x53e4
Faulting application start time: 0x01d69e449db8d516
Faulting application path: E:\Program Files (x86)\VisualCron\VisualCronService.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 54c71c65-8044-4eee-bd74-faa4391b4933
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: VisualCronService.exe, version: 9.3.0.23467, time stamp: 0x5ef48437
Faulting module name: KERNELBASE.dll, version: 10.0.17763.1432, time stamp: 0x9b30685b
Exception code: 0xe06d7363
Fault offset: 0x0000000000039689
Faulting process id: 0x5a74
Faulting application start time: 0x01d69d879bd8de0a
Faulting application path: E:\Program Files (x86)\VisualCron\VisualCronService.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 91468c49-1ed5-4255-9cc0-a3e4dad173b3
Faulting package full name:
Faulting package-relative application ID:

Thanks for your help.

Best reagards,

Fabrice MEJEAN
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