Command Socket error using FTP SSL - VisualCron

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JeanetteW
Free support Topic Starter

2009-02-05T17:29:37Z

Getting error "The command socket was disconnected from the FTP server.", when trying to connect to an FTP server using FTP SSL. I am able to connect through Telnet but not through Visual Cron. Need assistance troubleshooting this.

Thanks.

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Support
Official support

2009-02-05T18:35:26Z

Probably related to connection method. Try switching between explicit/implicit encryption. You should probably use Explicit if you can connect with Telnet (and see commands).

Henrik
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JeanetteW
Free support Topic Starter

2009-02-05T19:34:14Z

I changed the connection from implicit to explicit and I get the same error.

Support
Official support

2009-02-05T19:37:49Z

Are you sure the FTP server supports SSL? I mean, is the information encrypted or not when you telnet to that port? Have you tried any other client to connect (like FileZilla)?

Henrik
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JeanetteW
Free support Topic Starter

2009-02-05T21:38:19Z

Stupid me#-o The login name is case sensitive. The connection is working now.

Thank you

Support
Official support

2009-02-05T21:40:03Z

No problem - glad it works!

Henrik
Support
http://www.visualcron.com
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