Web Macro Issue - VisualCron

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seanhayes101
No customer Topic Starter

2017-09-21T08:52:07Z

Hi,

I have set up a web macro and attached are the steps being followed. When I test the steps within the task it runs successfully in around half a minute. However when I execute the task as part of the job the process gets stuck in running. The last run was going well over an hour before I stopped it.

Any ideas what is happening here?

Thanks

Edited by moderator 2017-09-25T14:09:01Z | Reason: Not specified

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Support
Official support

2017-09-21T08:56:24Z

Maybe the source page has changed. Have you selected a Credential in the Task?

Henrik
Support
http://www.visualcron.com
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seanhayes101
No customer Topic Starter

2017-09-21T09:00:42Z

By source page do you mean the url being opened? If so this hasn't changed as far as I know?

What is a credential and how do you select it?

Apologies i'm new to web macros.

Support
Official support

2017-09-21T09:53:49Z

Originally Posted by: seanhayes101

By source page do you mean the url being opened? If so this hasn't changed as far as I know?

What is a credential and how do you select it?

Apologies i'm new to web macros.

In order to use the download action and save something to a network drive you need to select a Credential that download window. Double click on the Download action and you will see it.

Henrik
Support
http://www.visualcron.com
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seanhayes101
No customer Topic Starter

2017-09-21T10:36:01Z

Understood. Yes I did select a credential for the download.

Any other thoughts on what could be causing the issue?

Support
Official support

2017-09-21T12:50:28Z

Is it an official/public url?

Can you reproduce it if you re-record again?

Henrik
Support
http://www.visualcron.com
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seanhayes101
No customer Topic Starter

2017-09-21T13:08:23Z

I started again and re-recorded the steps and still had the same issue.

I'm not sure if it is a public url, however if I am able to run the process within the task shouldn't that mean that the url is accessible via Visualcron?

Support
Official support

2017-09-21T13:09:33Z

Originally Posted by: seanhayes101

I started again and re-recorded the steps and still had the same issue.

I'm not sure if it is a public url, however if I am able to run the process within the task shouldn't that mean that the url is accessible via Visualcron?

I am just asking if we can try it from here. If we can reach the url you could export the Job and send to support@visualcron.com

Henrik
Support
http://www.visualcron.com
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seanhayes101
No customer Topic Starter

2017-09-21T13:18:00Z

I See, how do I export a job I can't find any instructions when I search the site?

Thanks

Support
Official support

2017-09-21T13:18:33Z

#10

File menu->Export.

Henrik
Support
http://www.visualcron.com
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seanhayes101
No customer Topic Starter

2017-09-21T13:41:39Z

#11

I tried to export the job but I have come across another issue now. My export failed and I got a message to check the log. I went to the log folder on the c drive but can't find anything that points to the export I tried to do (see screen shots below).

What am I doing wrong here?

Thanks for all your help on this.

Support
Official support

2017-09-21T13:45:25Z

#12

Maybe you have some kind of write permission errors. Try exporting it to other location.

Henrik
Support
http://www.visualcron.com
Please like VisualCron on facebook!

Support
Official support

2017-09-25T14:09:39Z

#13

Issue has been resolved through email. There was a problem saving to the target folder (probably due to invalid Credential settings).

Henrik
Support
http://www.visualcron.com
Please like VisualCron on facebook!

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