8.5.1 sftp error on Auto adjust - VisualCron - Forum

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Stefan Weiss
2019-05-22T07:13:25Z
Hello VisualCron Team,

on the new Version we found a problem on the SFTP connection wirh the "Auto adjust XXX" settings.
if we try the connection on the "Explorer" in the Connection settings it works, but in the Job it seems to use another setting and it crashes.

br
Stefan
Support
2019-05-22T09:18:42Z
You say crash - what error do you get?
Henrik
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Stefan Weiss
2019-05-22T15:35:13Z
Hi,

SFTP Error: 7
Connection lost due to error 96273


I hope this help you to find the problem.
PierreH
2019-05-24T08:55:51Z
Hi
Same error here. With 8.4.2 version, the sftp connection works well, but with version 8.5.1, it fails:
SFTP Error: 7
Connection lost due to error 96273
Support
2019-05-24T14:45:44Z
Please try the following:

1. install Filezilla and turn on Verbose logging
2. connect and look at the log
3. find MAC, Encryption and Key exchange algorithm from the log
4. uncheck Auto adjust and select the specific algorithms in the tabs of the SFTP Connection
Henrik
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Stefan Weiss
2019-05-27T09:50:56Z
Hello,

the workaround is OK!
But for me there is still the question, why I can connect within VisualCron on the connection Settings -> Explorer and not in the Job with the Autoadjust on?
I think it make it hard to check, if VisualCron is not using the same logic on 2 parts within the system.

br
Support
2019-05-27T09:54:33Z
Originally Posted by: Stefan Weiss 

Hello,

the workaround is OK!
But for me there is still the question, why I can connect within VisualCron on the connection Settings -> Explorer and not in the Job with the Autoadjust on?
I think it make it hard to check, if VisualCron is not using the same logic on 2 parts within the system.

br



It should behave the same way. If not it is strange. Can you please test latest build if it behaves the same?

https://www.visualcron.c....aspx?g=posts&t=9532 
Henrik
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Stefan Weiss
2019-05-31T07:23:04Z
Hello,

on the latest Build the problem seems to be fixed!
thank you.

BR
Stefan
Support
2019-05-31T08:01:29Z
Originally Posted by: Stefan Weiss 

Hello,

on the latest Build the problem seems to be fixed!
thank you.

BR
Stefan



Thanks for the feedback!
Henrik
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Jeremy Kraemer
2019-06-06T20:46:24Z
Having the same issue:
Same error here. With 8.4.2 version, the sftp connection works well, but with version 8.5.1, it fails:
SFTP Error: 7
Connection lost due to error 9627

We are on 8.5.1 build 19584
keithdavis
2019-06-11T22:34:22Z
Same issue. Was working fine on 8.5.0, but then updated to 8.5.1 and SFTP fails with the error:

SFTP Error: 7
Connection lost due to error 96273
Support
2019-06-12T08:35:51Z
keithdavis
2019-06-12T11:10:12Z
Sorry, yea, I saw the beta link after I posted. 8.5.2 works fine.
keithdavis
keithdavis
2019-07-03T12:16:55Z
I am going to cross-post this as these 2 issues are intertwined.

I don't know what is going on, but originally I had this issue:

8.5.1 sftp error on Auto adjust
https://www.visualcron.c....aspx?g=posts&t=9521 

So I updated to the 8.5.2 Beta
https://www.visualcron.c...ts&m=36719#post36719 

Because of the unable to capture mysql.exe out issue in 8.5.2, I downgraded back to 8.5.1, which meant I had to do the workaround of turning off the Auto Adjust and enter the encryption values manually. That worked, but then because we are debugging 8.5.2, I installed the newer betas of that version. The SFTP task continued to work until the beta published 2 days ago. Now, my SFTP task is failing:

Connection lost due to error 0

The Auto Adjust is still disabled. So in the current version of 8.5.2, the SFTP settings are failing, and not sure about the mysql output issue (takes a few days to know for sure).
Support
2019-07-03T14:13:15Z
Originally Posted by: keithdavis 

I am going to cross-post this as these 2 issues are intertwined.

I don't know what is going on, but originally I had this issue:

8.5.1 sftp error on Auto adjust
https://www.visualcron.c....aspx?g=posts&t=9521 

So I updated to the 8.5.2 Beta
https://www.visualcron.c...ts&m=36719#post36719 

Because of the unable to capture mysql.exe out issue in 8.5.2, I downgraded back to 8.5.1, which meant I had to do the workaround of turning off the Auto Adjust and enter the encryption values manually. That worked, but then because we are debugging 8.5.2, I installed the newer betas of that version. The SFTP task continued to work until the beta published 2 days ago. Now, my SFTP task is failing:

Connection lost due to error 0

The Auto Adjust is still disabled. So in the current version of 8.5.2, the SFTP settings are failing, and not sure about the mysql output issue (takes a few days to know for sure).



Lets resolve these both true email as mentioned other post. SFTP issue is probably something simple.

Henrik
Support
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DMS MIS Team
2019-07-10T23:47:41Z
Is there any update on this? SFTP is still not working with auto-adjust which is critical for our setup. Also, is there a repo for older builds so we can get our production environment back online?
keithdavis
2019-07-11T11:51:44Z
What version do you need? I can give you 8.5.0.
DMS MIS Team
2019-07-11T11:54:57Z
We managed to find the archive site last night and picked up 8.5; everything is working now... we'll just skip 8.5.1
Gary_W
2019-10-04T18:14:50Z
We are now getting SFTP error 7 after upgrading to 8.5.5. I haven't yet tried any of the steps mentioned above, thought I mention it here first in case there was a quick fix.
BrunoC
2019-11-15T18:49:30Z
Hello everyone,

I'm getting the 96273 error with the 8.5.5 version.

I've done all the steps from this post and from the documentation page about FTP configuration.

Started the Filezilla to find all the "right" algorithms.
FileZillaPrint.png
Turned off the "auto adjust" and specified the "right" ones.
Conf.png
But when I use the "Connection Explorer" it seems that ignores all the configurations and starts to use unspecified algorithms.
error.PNG

Have anybody found a solution for this?

Thank you,
BrunoC
2019-11-25T11:06:00Z
Hi everyone,

Has anyone experience this?
Support
2019-11-25T12:24:03Z
Originally Posted by: BrunoC 

Hi everyone,

Has anyone experience this?



Hi Bruno,
Is it possible you could let us use a test account for that sftp to see how it looks from our end? You can mail us the info at support@visualcron.com and we'll get back to you once we investigated more
Michael
Support
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