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General problem solving
Issue With Moving Email with Email Trigger
Issue With Moving Email with Email Trigger -
This topic is for resolving issue with the Email Trigger
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MT_Analyst
No customer
Topic Starter
2018-09-25T20:21:34Z
#1
Having an issue with the email trigger deleting an email instead of moving it to an outlook folder. The connection type I am using is IMAP4 and the version of visualcron I'm using is 8.2.5. Below is the setting I'm using in the email trigger to move the email to the _Complete folder. Any help with this issue is appreciated
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thomas
Free support
2018-09-26T09:31:19Z
#2
It's deleting because you are asking it to delete the mail. Why it's not copying is another issue. Try replacing 'Any match' with 'Always'. If that works there is something with your conditions
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MT_Analyst
No customer
Topic Starter
2018-09-27T21:39:56Z
#3
Updated the Copy Message to "Always" and it's still not copying the email. Also the conditions look fine to me but just to make sure I'm not missing something I posted a screenshot.
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Support
Official support
2018-09-28T08:54:43Z
#4
We could not reproduce this but please enable Exteded debugging in Server settings and then install this build which contains more debug information. Then send and email to desired watch folder. After deleting mail please send log file log_serverDATE.txt to
support@visualcron.com
Henrik
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