We have setup an email trigger using the EWS exchange connection and are using it to save down both the email and the attachment. This works great when we use a specified folder, however when using the default folder the job is triggered and the email saved, but the attachment does not get saved (an empty attachment folder is created). Could you advise us on how we might resolve this issue?

Edited by moderator Thursday, July 18, 2019 9:02:53 AM(UTC)  | Reason: Not specified

Thanks Henrik, were you able to replicate this issue or does it appear to be specific to our setup?

Ok thanks Henrik. We did notice an odd naming convention of the folders created that look like a string of random characters, short for the sub-folder and very long for the default directory. Is this folder generated and named by the VisualCron task, and if so is this needed? With the location to save the attachment already specified in the task setup, we would prefer it to save at this level rather than within a sub folder here.

Hi Henrik, my apologies it looks like our issue is resolved by checking the "Is public folder" box under Email Trigger->Main settings. It is without that box checked where we noted the email & attachment being saved down in a new folder with a randomly generated name.