VisualCron service goes down intermittently - VisualCron - Forum

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hackettjo
2020-03-01T00:37:59Z
VisualCron service goes down intermittently. All jobs that are started at startup continues to run however scheduled jobs are missed. Is this a known bug?

We are running 8.2.9 build 22298. (We know we are due for an update, but been busy, Just need time)

Log Name: Application
Source: .NET Runtime
Date: 2/28/2020 4:09:35 AM
Event ID: 1023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: xxx.xxx.com
Description:
Application: VisualCronService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFE4E91B46B (00007FFE4E540000) with exit code e0004743.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1023</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-02-28T10:09:35.452765600Z" />
<EventRecordID>26828</EventRecordID>
<Channel>Application</Channel>
<Computer>xxx.xxx.com</Computer>
<Security />
</System>
<EventData>
<Data>Application: VisualCronService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFE4E91B46B (00007FFE4E540000) with exit code e0004743.
</Data>
</EventData>
</Event>

Support
2020-03-02T08:04:05Z
Thanks, what we need is *.dmp file from a later version. But it is likely that whatever problem you are experiencing is fixed in later version.

A side note, please update with your official email so we can see the support level.
Henrik
Support
http://www.visualcron.com 
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hackettjo
2020-03-19T18:09:07Z
So, we have upgraded VisualCron on this server. We still had the service go down. Following is the error.

Log Name: Application
Source: VisualCron
Date: 3/19/2020 12:34:24 PM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: V****54.s***ran.com
Description:
An unhandled error has occured (please send the information below to support@visualcron.com):

Client version: 9.1.5.38062 - (2020-02-14 14:08:49)
Server version: 9.1.5
Protocol: 9.0.0
OS: WindowsServer2016Standard


System.TypeInitializationException: The type initializer for 'System.Drawing.Brushes' threw an exception. ---> System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at System.Drawing.Brushes..cctor()
--- End of inner exception stack trace ---
at System.Drawing.Brushes.get_White()
at System.Windows.Forms.Control.PaintException(PaintEventArgs e)
at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)
at System.Windows.Forms.Control.WmPaint(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VisualCron" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-03-19T17:34:24.911143000Z" />
<EventRecordID>31888</EventRecordID>
<Channel>Application</Channel>
<Computer>V****54.s***ran.com</Computer>
<Security />
</System>
<EventData>
<Data>An unhandled error has occured (please send the information below to support@visualcron.com):

Client version: 9.1.5.38062 - (2020-02-14 14:08:49)
Server version: 9.1.5
Protocol: 9.0.0
OS: WindowsServer2016Standard

Server Details:
Host Name: V****54
OS Name: Microsoft Windows Server 2016 Standard
OS Version: 10.0.14393 N/A Build 14393
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Server
OS Build Type: Multiprocessor Free
Registered Owner: Windows User
Registered Organization:
Product ID: *****-*****-*****-*****
Original Install Date: 2/20/2018, 3:41:15 PM
System Boot Time: 3/19/2020, 12:35:34 PM
System Manufacturer: Microsoft Corporation
System Model: Virtual Machine
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 63 Stepping 2 GenuineIntel ~2500 Mhz
BIOS Version: Microsoft Corporation Hyper-V UEFI Release v1.0, 11/26/2012
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 8,191 MB
Available Physical Memory: 4,022 MB
Virtual Memory: Max Size: 10,110 MB
Virtual Memory: Available: 3,239 MB
Virtual Memory: In Use: 6,871 MB
Page File Location(s): C:\pagefile.sys
Domain: s*****an.com
Logon Server: \\V****5
Hotfix(s): 10 Hotfix(s) Installed.
[01]: KB3199986
[02]: KB4049065
[03]: KB4091664
[04]: KB4093137
[05]: KB4132216
[06]: KB4465659
[07]: KB4485447
[08]: KB4486129
[09]: KB4520724
[10]: KB4525236
Network Card(s): 1 NIC(s) Installed.
[01]: Microsoft Hyper-V Network Adapter
Connection Name: Ethernet
DHCP Enabled: No
IP address(es)
[01]: 17x.xxx.xxx.xx9
[02]: fexx::8xxx:axxx:1xxx:2xxx
Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed.
Support
2020-03-23T08:44:43Z
Originally Posted by: hackettjo 

So, we have upgraded VisualCron on this server. We still had the service go down. Following is the error.

Log Name: Application
Source: VisualCron
Date: 3/19/2020 12:34:24 PM
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: V****54.s***ran.com
Description:
An unhandled error has occured (please send the information below to support@visualcron.com):

Client version: 9.1.5.38062 - (2020-02-14 14:08:49)
Server version: 9.1.5
Protocol: 9.0.0
OS: WindowsServer2016Standard


System.TypeInitializationException: The type initializer for 'System.Drawing.Brushes' threw an exception. ---> System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at System.Drawing.Brushes..cctor()
--- End of inner exception stack trace ---
at System.Drawing.Brushes.get_White()
at System.Windows.Forms.Control.PaintException(PaintEventArgs e)
at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)
at System.Windows.Forms.Control.WmPaint(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VisualCron" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-03-19T17:34:24.911143000Z" />
<EventRecordID>31888</EventRecordID>
<Channel>Application</Channel>
<Computer>V****54.s***ran.com</Computer>
<Security />
</System>
<EventData>
<Data>An unhandled error has occured (please send the information below to support@visualcron.com):

Client version: 9.1.5.38062 - (2020-02-14 14:08:49)
Server version: 9.1.5
Protocol: 9.0.0
OS: WindowsServer2016Standard

Server Details:
Host Name: V****54
OS Name: Microsoft Windows Server 2016 Standard
OS Version: 10.0.14393 N/A Build 14393
OS Manufacturer: Microsoft Corporation
OS Configuration: Member Server
OS Build Type: Multiprocessor Free
Registered Owner: Windows User
Registered Organization:
Product ID: *****-*****-*****-*****
Original Install Date: 2/20/2018, 3:41:15 PM
System Boot Time: 3/19/2020, 12:35:34 PM
System Manufacturer: Microsoft Corporation
System Model: Virtual Machine
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 63 Stepping 2 GenuineIntel ~2500 Mhz
BIOS Version: Microsoft Corporation Hyper-V UEFI Release v1.0, 11/26/2012
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 8,191 MB
Available Physical Memory: 4,022 MB
Virtual Memory: Max Size: 10,110 MB
Virtual Memory: Available: 3,239 MB
Virtual Memory: In Use: 6,871 MB
Page File Location(s): C:\pagefile.sys
Domain: s*****an.com
Logon Server: \\V****5
Hotfix(s): 10 Hotfix(s) Installed.
[01]: KB3199986
[02]: KB4049065
[03]: KB4091664
[04]: KB4093137
[05]: KB4132216
[06]: KB4465659
[07]: KB4485447
[08]: KB4486129
[09]: KB4520724
[10]: KB4525236
Network Card(s): 1 NIC(s) Installed.
[01]: Microsoft Hyper-V Network Adapter
Connection Name: Ethernet
DHCP Enabled: No
IP address(es)
[01]: 17x.xxx.xxx.xx9
[02]: fexx::8xxx:axxx:1xxx:2xxx
Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed.



Hi,

Do we have a mailconversation related to this? Also, what is your company name? I need to tie your account to your company portal so we easier can handle and organize your supportcase


Michael
Support
http://www.visualcron.com 

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hackettjo
2020-03-23T12:32:46Z
Yes we can have a mail conversation. My Company is Solutran.
Njoshi
2020-03-23T12:39:30Z
Here is my official ID. You can contact via email associated with this ID.

Thanks
Naveen
Support
2020-03-26T20:38:04Z
How are you connecting? From the Server itself or your desktop? Please try both and let us know. Also, let us know what kind of virtual environment it is? HyperV? VMWare or a physical machine through RDP?
Henrik
Support
http://www.visualcron.com 
Please like  VisualCron on facebook!
hackettjo
2020-03-30T16:51:20Z
Originally Posted by: Support 

How are you connecting? From the Server itself or your desktop? Please try both and let us know.


We are connecting from the server itself. We havent tried the Desktop route since the client and all other VC servers are older versions.

Originally Posted by: Support 

Also, let us know what kind of virtual environment it is? HyperV? VMWare or a physical machine through RDP?


HyperV
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