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apankov
2013-11-28T19:20:12Z
Hi there,
My company had VisualCron 5.8.1 installed and working wery well several years, but today server crashed with no chance to be repaired. Now I have:
- completely new server
- installation files VC 5.8.1
- backup of all files of the disk that was done few days ago
I need install VC and restore all settings and jobs that worked on the crashed server. I guess I have to install and replace some config files.
Could you please describe a procedure what I should do? List of files to be replaced? Do I need product key/license number for installation? Where I can get it if needed?
Thank you,
Andrei Pankov,
Optima Communications, Toronto ON Canada.
Andrei_Pankov@optima.net
416-302-3399
Sponsor
Forum information
Support
2013-11-28T20:41:49Z
What is important is the settings folder of VisualCron folder.

1. install 5.8.1
2. stop the visualcron service
3. replace the files from the backup with the one in settings folder
4. start visualcron service again
5. as your license is probably old you need to register your company in our new CRM system. Please do this here: http://www.visualcron.com/MyProfile.aspx 
6. after registration, please import your licenses here: http://www.visualcron.com/MyLicenses.aspx 
7. to reset your license please contact sales through the contact sales through the contact page with the activation code you want to reset: http://www.visualcron.com/Contact.aspx 
Henrik
Support
http://www.visualcron.com 
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apankov
2013-11-29T14:23:28Z
Originally Posted by: Support 

What is important is the settings folder of VisualCron folder.

1. install 5.8.1
2. stop the visualcron service
3. replace the files from the backup with the one in settings folder
4. start visualcron service again
5. as your license is probably old you need to register your company in our new CRM system. Please do this here: http://www.visualcron.com/MyProfile.aspx 
6. after registration, please import your licenses here: http://www.visualcron.com/MyLicenses.aspx 
7. to reset your license please contact sales through the contact sales through the contact page with the activation code you want to reset: http://www.visualcron.com/Contact.aspx 




Thank you Henric. It went smoothly until step 6. Link showes me two empty dropdown lists (see the attached screenshot). please explain how to import my license
apankov attached the following image(s):
Support
2013-11-29T14:48:08Z
You need to click on the link "Add existing activation code" and paste in your activation codes. You get them by connecting with the VisualCron Client->Server tab->License->Copy activation code to clipboard.

Let us know if you cannot find all.
Henrik
Support
http://www.visualcron.com 
Please like  VisualCron on facebook!
apankov
2013-11-29T14:50:40Z
Originally Posted by: Support 



I cannot find my activation code, sorry

Support
2013-11-29T14:54:23Z
According to our database we have a customer similar to your email. And you seem to have 5 licenses. Can't you find one of them?

Your address seem to be different from the registered one too.

Who do you think ordered these licenses from the beginning?
Henrik
Support
http://www.visualcron.com 
Please like  VisualCron on facebook!
apankov
2013-11-29T15:28:41Z
Originally Posted by: Support 

According to our database we have a customer similar to your email. And you seem to have 5 licenses. Can't you find one of them?

Your address seem to be different from the registered one too.

Who do you think ordered these licenses from the beginning?



Seems to me, it was Ivan Kovacevic, or might be Igor Dinissuk, both at @optima.net. Most probably Ivan Kovacevic, he's found your company in internet and initiated a purchase. Unfortunately, he resigned couple years ago and I don't have access to his records, so I can't find a license. I also can't get an activation code because this menu is not available.
You know how it's happening - software just working, working until server crash, and then optima's connecting Henric and begging to help ASAP. Please :)



Support
2013-11-29T15:37:06Z
Ok, I have imported the licenses. Please email the activation code to Sales (through Contact page) that you want to reset if needed.
Henrik
Support
http://www.visualcron.com 
Please like  VisualCron on facebook!
apankov
2013-11-29T15:47:59Z
Thanks Henric,
I just did a step 7 of your instruction - connected to sales and sent the activation code and request to reset a license. Should I do anything in my VisualCron client to make it stop asking me to register a trial?

apankov
2013-11-29T17:20:18Z
I was able to activate a license, please mark this thread as "closed"
Thank you Henric for your help, I appreciate that.
P.S. I "liked" VC on the Facebook, as requested:)
Support
2013-11-29T17:26:24Z
Thank you!
Henrik
Support
http://www.visualcron.com 
Please like  VisualCron on facebook!
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