Licence expired after server reboot - VisualCron

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ThomasA
Free support Topic Starter

2009-05-04T17:48:03Z

we're running VC 5.10 on some Windows 2003 x64 machines and it happens sometimes that after a system reboot VC is no longer executing jobs - in the log I see '5/4/2009 1:30:00 AM Info Job was not run because license has expired!'
When I then restart the VC service, the license is recognized and VC works again.

Is there anything I can do to fix this?

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Support
Official support

2009-05-04T18:37:43Z

It would be interesting to see the log_serverDATE.txt. Please send that one (from the date you got the message) to support@visualcron.com.

Henrik
Support
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ThomasA
Free support Topic Starter

2009-05-06T12:13:42Z

to Hendrik

I've tried to send the additional log files to your support email address but it seems that it cannot be delivered. Is your mail working? If yes I have to see with our support guys...

Support
Official support

2009-05-06T12:24:22Z

Yes, we received the initial email. What kind of error do you receive?

ThomasA wrote:
to Hendrik

I've tried to send the additional log files to your support email address but it seems that it cannot be delivered. Is your mail working? If yes I have to see with our support guys...

Henrik
Support
http://www.visualcron.com
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ThomasA
Free support Topic Starter

2009-05-06T12:37:42Z

The following recipient(s) could not be reached:

supportatvisualcron.com on 06.05.2009 10:02
The message could not be delivered because the recipient's destination email system is unknown or invalid. Please check the address and try again, or contact your system administrator to verify connectivity to the email system of the recipient.

Support
Official support

2009-05-06T12:42:29Z

We had a domain problem yesterday which might have caused this. And this problem might still echo on the Internet. Can you try sending to visualcron@gmail.com instead?

Henrik
Support
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Support
Official support

2009-05-06T12:51:31Z

Thanks, we got the email. Unfortunately this does not tell us anything why. We have to create a small test application for you to make this more clear. We will get back to you.

Henrik
Support
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Support
Official support

2009-05-06T13:12:21Z

Please download and run the attached application on the server machine. Click on Test. Then attach the result here.

File Attachment(s):

TestWMIFunction.exe (19kb) downloaded 59 time(s).

Henrik
Support
http://www.visualcron.com
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ThomasA
Free support Topic Starter

2009-05-06T13:26:43Z

this is the result:

Success: E85A9B48Success: 5C2F9DA5

Support
Official support

2009-05-06T13:45:32Z

#10

Thanks. It could be a permission limitation in the SYSTEM account. I would like you to test with a new exe that you launch from the Execute Task. The copy the information from the Output column (double click).

File Attachment(s):

TestWMICommand.exe (12kb) downloaded 58 time(s).

Henrik
Support
http://www.visualcron.com
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ThomasA
Free support Topic Starter

2009-05-06T13:50:10Z

#11

this is the output of the task

Success: 5C2F9DA5
Success: 5C2F9DA5

Support
Official support

2009-05-06T14:01:22Z

#12

Looks good. Can you try to reactivate now?

Henrik
Support
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ThomasA
Free support Topic Starter

2009-05-06T14:16:24Z

#13

the strange thing is that when this happens, I 'simply' restart the VC Service and it will show again as licensed.
Do you think if I reactivate the license this will not happen again?

regards
Thomas

Support
Official support

2009-05-06T15:27:53Z

#14

I think the problem might be that we need to reset your license file. That it has failed once before and now it is reloading the failed one. Let me know when you have reactivated again and then please send me your license.xml to support@visualcron.com

Henrik
Support
http://www.visualcron.com
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