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General problem solving
Trigger files on network shares doesn't work
Trigger files on network shares doesn't work
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Michael Zorn
No customer
Topic Starter
2012-05-03T12:36:21Z
#1
Hi Support,
we upgraded yesterday VC from 6.0.6 to 6.1.0 on our Windows Server 2003 Standard Edition.
Unfortunatlly we have now a real problem with the file trigger function on network shares. That doesn’t work anymore. If we use a local folder (eg. C:\Temp) everything works fine. There is no job/task log.
Help us b/c it’s our productive system and we need this function very, very often.
Michael Zorn
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Official support
2012-05-03T12:38:07Z
#2
Ok, then it is related to Credentials. Is a Credential selected in this Task?
Henrik
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Michael Zorn
No customer
Topic Starter
2012-05-03T13:04:45Z
#3
Yes, the credentials are set b/c we didn't modified the task and it works until 6.0.6 w/o any issues.
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2012-05-03T13:05:48Z
#4
1. Is it a domain Credential or not?
2. if you edit the Credential is "Local logon" and "Load profile" checked?
Henrik
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Michael Zorn
No customer
Topic Starter
2012-05-03T13:09:32Z
#5
1. It's a domain credential
2. "Local" and "Load profile" are checked
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2012-05-03T13:11:19Z
#6
Try unchecking local in this case.
Henrik
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Michael Zorn
No customer
Topic Starter
2012-05-03T13:14:26Z
#7
Unchecked Local = no success
Unchecked both = no success
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2012-05-03T13:16:58Z
#8
That is really strange.
1. if you use the List files Task on that both (with that Credential) - does it work?
2. what operative system is the local and remote system?
Henrik
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Michael Zorn
No customer
Topic Starter
2012-05-03T13:22:31Z
#9
1. yes, List files works fine. Doublecheck: If I remove credentials I got no result, if I set credentials I got a result.
2. Local system is Windows Server 2003 Standard -> remote system is in that case Windows server 2008 and 2003 we more different sevrers.
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2012-05-03T13:23:55Z
#10
Just to confirm, what is the actual error?
Henrik
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Michael Zorn
No customer
Topic Starter
2012-05-03T13:27:10Z
#11
If I want to trigger a file on a network share, nothing happens. No task will start, no error message, no logs, nothing.
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2012-05-03T13:28:27Z
#12
Are you looking for new created files only?
Henrik
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Michael Zorn
No customer
Topic Starter
2012-05-03T13:35:21Z
#13
No, mostly we trigger chnages of existing logfiles.
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2012-05-03T13:40:01Z
#14
This sounds very strange and we need to see this in in action. We have emailed you details about screen sharing.
Henrik
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