Web Client installation failed - VisualCron

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Joen Jia
No customer Topic Starter

2015-05-13T20:18:27Z

I have upgraded on of our server to Version 7.6.5, encountering error when try to install web client.
Environment:Windows 2003 and IIS 6

Edited by moderator 2015-06-17T15:36:30Z | Reason: more info

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Support
Official support

2015-05-13T22:22:08Z

Please try 7.6.6. - we are still working on some installation issues:

http://www.visualcron.co....aspx?g=posts&t=4940

Henrik
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Joen Jia
No customer Topic Starter

2015-05-14T14:21:24Z

Still same error

Support
Official support

2015-05-14T15:54:13Z

Thanks, we will do some tests on Windows 2003 and IIS 6.0. Are you running 32 or 64 bit version of 2003?

Henrik
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Joen Jia
No customer Topic Starter

2015-05-14T17:17:44Z

Hi,
Windows Server 2003 Standard Edition 32 bit, Service Pack 2
IIS 6
Thanks

Joen Jia
No customer Topic Starter

2015-05-14T18:46:31Z

I believe the Web Client is just a website on the server, you may can publish how to manually create it on IIS6 (or later versions).

pllompar
Paid support

2015-05-29T12:49:46Z

Hi,

I've installed web client new version 7.6.6 and I cannot open the URL that it deploys. At first, it complained about authentication and after that it seems that some file (default.htm or similar) is missing.
I agree, maybe some documentation about setting up manually could help.
Server is W2008 64bit SP2.

Thanks!

Support
Official support

2015-05-29T12:51:43Z

Originally Posted by: pllompar

Hi,

I've installed web client new version 7.6.6 and I cannot open the URL that it deploys. At first, it complained about authentication and after that it seems that some file (default.htm or similar) is missing.
I agree, maybe some documentation about setting up manually could help.
Server is W2008 64bit SP2.

Thanks!

Any installation error is vital. If you get an installation error it will not continue. Please post the error here.

Henrik
Support
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pllompar
Paid support

2015-05-29T12:54:43Z

No, the installation is correct. It detects the IIS 7.0 and deploys the site. But cannot be opened first, because of the authentication. And after, because no default document is set, just inherited from the web server.

Support
Official support

2015-05-29T15:18:05Z

#10

Originally Posted by: pllompar

No, the installation is correct. It detects the IIS 7.0 and deploys the site. But cannot be opened first, because of the authentication. And after, because no default document is set, just inherited from the web server.

Can you open the site in IIS and take some screenshots of authentication and exploring content etc?

Henrik
Support
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pllompar
Paid support

2015-06-01T09:22:51Z

#11

Originally Posted by: Support

Originally Posted by: pllompar

No, the installation is correct. It detects the IIS 7.0 and deploys the site. But cannot be opened first, because of the authentication. And after, because no default document is set, just inherited from the web server.

Can you open the site in IIS and take some screenshots of authentication and exploring content etc?

Good morning,

Here some screenshots in the document. If you need additional info, let me know. VC_WebClient.docx (280kb) downloaded 90 time(s).

Support
Official support

2015-06-01T09:27:58Z

#12

Originally Posted by: pllompar

Originally Posted by: Support

Originally Posted by: pllompar

No, the installation is correct. It detects the IIS 7.0 and deploys the site. But cannot be opened first, because of the authentication. And after, because no default document is set, just inherited from the web server.

Can you open the site in IIS and take some screenshots of authentication and exploring content etc?

Good morning,

Here some screenshots in the document. If you need additional info, let me know. VC_WebClient.docx (280kb) downloaded 90 time(s).

Can we do some screen sharing to determine the state of your IIS installation? If so, please go to https://join.me and click Share my screen. Send the 9 digit number to support@visualcron.com

Henrik
Support
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Support
Official support

2015-06-01T12:27:06Z

#13

An update. There seems to be an issue regarding Windows 2008 installation with IIS7. Our developers are looking in to this.

Henrik
Support
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pllompar
Paid support

2015-06-01T12:28:19Z

#14

Thank you Henrik!

Support
Official support

2015-06-11T10:10:38Z

#15

Please test this version:

http://www.visualcron.co....aspx?g=posts&t=4994

Henrik
Support
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Support
Official support

2015-06-16T15:45:42Z

#16

Did the new build work better for you?

For all users of Windows 2003 - the web client only supports installation on IIS 7 and later at the moment. This might change in the future.

Henrik
Support
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pllompar
Paid support

2015-06-17T13:47:20Z

#17

Yes, it worked!

Thanks

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