Dear VisualCron team,
We faced a very unpleasant issue in our PROD environment, where the VC 8.1.1 is running.
Between 2017/04/16 21:59 UTC (Sunday) and 2017/04/17 10:02 UTC (Monday) all the jobs failed (nothing executed) because of licensing.
There haven't been done any change to our licensing recently, except on '3/20/2017', where we bought the '1 year maintenance for Site license'.
Do you know why it happened?
Thanks.
Please see the extraction of the log below:
===================================
4/16/2017 9:56:21 PM Info Task completed (Success)->'Wait-2.1 seconds' (4208530)
4/16/2017 9:56:21 PM Info Task started: Wait-2.1 seconds (4208532)
4/16/2017 9:56:22 PM Info VisualCron service is being stopped
4/16/2017 9:56:22 PM Info VisualCron Server is shutting down
4/16/2017 9:56:22 PM Info Shutting down running processes
4/16/2017 9:56:22 PM Info Shutting down event triggers
4/16/2017 9:56:22 PM Debug Stopping loops and threads for timers
4/16/2017 9:56:22 PM Debug TimePicker exits
4/16/2017 9:56:22 PM Info JobAPI->Save->Saving Jobs (108) - in shut down: True
4/16/2017 9:56:22 PM Debug TimePutter exits
4/16/2017 9:56:22 PM Info Task completed (Success)->'Wait-2.1 seconds' (4208532)
4/16/2017 9:56:22 PM Info Task started: Wait-2.1 seconds (4208534)
4/16/2017 9:56:23 PM Info Task completed (Success)->'Wait-2.1 seconds' (4208534)
4/16/2017 9:56:23 PM Info Task started: Wait-2.1 seconds (4208536)
4/16/2017 9:56:23 PM Debug JobAPI->Save->Job file verification success
4/16/2017 9:56:23 PM Debug VisualCron Service shutdown reached last stage
4/16/2017 9:56:23 PM Debug Ending DBLogger
4/16/2017 9:57:03 PM Debug Local database version: 5
4/16/2017 9:57:03 PM Debug InternalWorkerThreadClass was created
4/16/2017 9:57:05 PM Info Folders->Settings->C:\Program Files (x86)\VisualCron\settings
4/16/2017 9:57:05 PM Info Folders->Server logs->C:\Program Files (x86)\VisualCron\log
4/16/2017 9:57:05 PM Info Files->Database->C:\ProgramData\VisualCron\output\log\VisualCron4.sdf
4/16/2017 9:57:05 PM Debug Check dir: C:\Program Files (x86)\VisualCron\\data\triggers\mail\
4/16/2017 9:57:05 PM Debug Check dir: C:\Windows\TEMP\VisualCron
4/16/2017 9:57:05 PM Debug Deleting dir: C:\Windows\TEMP\VisualCron
4/16/2017 9:57:05 PM Debug Deleted dir: C:\Windows\TEMP\VisualCron
4/16/2017 9:57:05 PM Debug Creating dir: C:\Windows\TEMP\VisualCron
4/16/2017 9:57:05 PM Debug Check dir: C:\Program Files (x86)\VisualCron\\log\
4/16/2017 9:57:05 PM Debug Check dir: C:\Program Files (x86)\VisualCron\\WebClient\
4/16/2017 9:57:05 PM Debug Check dir: C:\Program Files (x86)\VisualCron\settings
4/16/2017 9:57:05 PM Debug Check dir: C:\ProgramData\VisualCron\output
4/16/2017 9:57:05 PM Debug Check dir: C:\Windows\SysWOW64\config\systemprofile\Desktop
4/16/2017 9:57:05 PM Debug Creating dir: C:\Windows\SysWOW64\config\systemprofile\Desktop
4/16/2017 9:57:05 PM Debug Check dir: C:\Windows\System32\config\systemprofile\Desktop
4/16/2017 9:57:05 PM Debug Creating dir: C:\Windows\System32\config\systemprofile\Desktop
4/16/2017 9:57:05 PM Info Credential provider->OS version: WindowsServer2008R2Enterprise (x64)
4/16/2017 9:57:05 PM Info Credential provider->Prepare interaction
4/16/2017 9:57:05 PM Info Credential provider->Is Vista or higher: True
4/16/2017 9:57:05 PM Info Credential provider->Credential provider was already installed (C:\Program Files (x86)\VisualCron\InteractiveLogonCPx64.dll)
4/16/2017 9:57:05 PM Debug Credential provider->Credential provider registry test failed: ControlAltDeleteDisabled is false. Need to be set to true.
4/16/2017 9:57:05 PM Debug Credential provider->Local Security Policy->Local Policies->Security options->Interactive logon: Do not require CTRL+ALT+DEL disabled - please turn this off for Credential provider support
4/16/2017 9:57:05 PM Info UAC enabled: False
4/16/2017 9:57:05 PM Info VisualCron - Server: 8.1.1 - build: 18743(2016-05-24 09:24:48) - protocol: 7.6.5
4/16/2017 9:57:06 PM Debug CleanLocalDB started (True)
4/16/2017 9:57:06 PM Info Cleaning up local database according to cleanup rules
4/16/2017 9:57:06 PM Debug CleanLocalDB - retrieve stats - start
4/16/2017 9:57:06 PM Debug CleanLocalDB - retrieve stats - end
4/16/2017 9:57:06 PM Debug CleanLocalDB - log size (before): 327680
4/16/2017 9:57:06 PM Debug CleanLocalDB - log size (after): 327680
4/16/2017 9:57:06 PM Debug CleanLocalDB completed, seconds elapsed: 0
4/16/2017 9:57:06 PM Debug Startup path: C:\Program Files (x86)\VisualCron
4/16/2017 9:57:06 PM Debug Loading license file
4/16/2017 9:57:06 PM Debug License file was successfully loaded
4/16/2017 9:57:06 PM Debug Saving license file
4/16/2017 9:57:06 PM Debug License file was saved successfully
4/16/2017 9:57:06 PM Err Warning: Verification of license file failed! (2)
4/16/2017 9:57:06 PM Debug Saving license file
4/16/2017 9:57:06 PM Debug License file was saved successfully
4/16/2017 9:57:06 PM Info License status: Trial
4/16/2017 9:57:06 PM Info Days left for trial: 0 (2015-08-17 11:51:35)
4/16/2017 9:57:06 PM Debug Loading language
4/16/2017 9:57:06 PM Debug API->Calling InitMonths
4/16/2017 9:57:06 PM Debug API->Calling InitDays
4/16/2017 9:57:06 PM Debug API->Calling InitMonths
4/16/2017 9:57:06 PM Debug API->Calling InitDays
4/16/2017 9:57:06 PM Debug Loading exit codes
4/16/2017 9:57:06 PM Debug Loaded: 1 exit code collection(s)
4/16/2017 9:57:06 PM Debug ExitCodes->Found new code
4/16/2017 9:57:06 PM Debug DefaultPersistentConnectionLimit: 2
4/16/2017 9:57:06 PM Debug Loading Variables
4/16/2017 9:57:06 PM Info Loaded: 25 Variable(s)
4/16/2017 9:57:06 PM Debug Loading Certificates
4/16/2017 9:57:06 PM Info Loaded: 0 Certificates(s)
4/16/2017 9:57:06 PM Debug Loading connections
4/16/2017 9:57:07 PM Info Loaded: 30 FTP connection(s)
4/16/2017 9:57:07 PM Debug Loading Groups
4/16/2017 9:57:08 PM Info Loaded: 3 groups(s)
4/16/2017 9:57:08 PM Debug Loading users
4/16/2017 9:57:08 PM Info Loaded: 2 users(s)
4/16/2017 9:57:08 PM Debug Loading Conditions
4/16/2017 9:57:08 PM Info Loaded: 43 Condition(s)
4/16/2017 9:57:08 PM Debug Loading PGP Key Rings
4/16/2017 9:57:08 PM Info Loaded: 1 PGP Key Ring(s)
4/16/2017 9:57:08 PM Debug Loading Time Exceptions
4/16/2017 9:57:08 PM Info Loaded: 0 time exception(s)
4/16/2017 9:57:08 PM Debug Loading network credentials
4/16/2017 9:57:08 PM Debug Loaded: 2 network credential(s)
4/16/2017 9:57:08 PM Debug Loading TaskNotifications
4/16/2017 9:57:11 PM Info Loaded: 0 TaskNotifications(s)
4/16/2017 9:57:11 PM Debug Loading Network Drives
4/16/2017 9:57:11 PM Info 0 network drive(s) were loaded
4/16/2017 9:57:11 PM Debug Exiting NetworkDrivesAPI.Load
4/16/2017 9:57:11 PM Debug Loading jobs
4/16/2017 9:57:31 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:57:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:57:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:57:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:57:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:57:32 PM Info Loaded: 108 job(s)
4/16/2017 9:57:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:57:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:57:32 PM Info Deleting all output files in: C:\ProgramData\VisualCron\output
4/16/2017 9:57:32 PM Info Deleting all output files, found 0 file(s).
4/16/2017 9:57:32 PM Info Deleting all output files complete
4/16/2017 9:57:32 PM Debug Expiring old triggers
4/16/2017 9:57:32 PM Info Searching for jobs that should have been executed
4/16/2017 9:57:32 PM Info Running missed jobs between 4/16/2017 9:56:22 PM and 4/16/2017 9:57:32 PM
4/16/2017 9:57:32 PM Debug Recalculating all jobs
4/16/2017 9:57:32 PM Debug Starting main threads
4/16/2017 9:57:32 PM Debug InternalWorkerThreadClass was started
4/16/2017 9:57:32 PM Debug Flushing memory
4/16/2017 9:57:32 PM Debug Client.InitializeMessageXmlSerializer() - before
4/16/2017 9:57:57 PM Debug Client.InitializeMessageXmlSerializer() - after
4/16/2017 9:57:57 PM Debug Starting CommServers
4/16/2017 9:57:57 PM Debug ComService (WCFService) registered in: net.pipe://0.0.0.0/VisualCron/
4/16/2017 9:58:01 PM Debug ComService (WCFService) registered in: net.tcp://0.0.0.0:16444/
4/16/2017 9:58:03 PM Info JobAPI->Save->Saving Jobs (108) - in shut down: False
4/16/2017 9:58:06 PM Debug CommServer started: 0.0.0.0:16444
4/16/2017 9:58:08 PM Debug Startup finished
4/16/2017 9:58:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:58:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:58:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:58:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:58:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:58:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:58:32 PM Err Impersonation error: the profile directory does not exist. Please login manually first or uncheck 'Load user profile'
4/16/2017 9:59:54 PM Info Job was not run because license has expired!
4/16/2017 10:00:00 PM Info Job was not run because license has expired!
4/16/2017 10:00:02 PM Info Job was not run because license has expired!
4/16/2017 10:00:10 PM Info Job was not run because license has expired!
4/16/2017 10:01:07 PM Info Job was not run because license has expired!
4/16/2017 10:01:17 PM Info Job was not run because license has expired!
4/16/2017 10:01:23 PM Info Job was not run because license has expired!
4/16/2017 10:01:23 PM Info Job was not run because license has expired!
4/16/2017 10:01:23 PM Info Job was not run because license has expired!
4/16/2017 10:01:23 PM Info Job was not run because license has expired!
4/16/2017 10:01:23 PM Info Job was not run because license has expired!
4/16/2017 10:01:27 PM Info Job was not run because license has expired!
4/16/2017 10:05:00 PM Info Job was not run because license has expired!
...
4/17/2017 10:02:14 AM Info Job was not run because license has expired!
4/17/2017 10:05:00 AM Info Job was not run because license has expired!
4/17/2017 10:05:01 AM Debug Loading license file
4/17/2017 10:05:01 AM Debug License file was successfully loaded
4/17/2017 10:05:01 AM Debug Saving license file
4/17/2017 10:05:01 AM Debug License file was saved successfully
4/17/2017 10:05:01 AM Debug Successful verification of Activation code