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General problem solving
8.2.7 Mail trigger not working
8.2.7 Mail trigger not working
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thomas
Free support
Topic Starter
2017-06-01T14:13:21Z
#1
Upgraded from 8.2.5 to 8.2.7 today, and none of our jobs using mail triggers work anymore. When I look in the log the trigger fires without any errors, but the job does not run. It does not 'see' the mail I believe. We use a filter like this:
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Danny van Oijen
Paid support
2017-06-07T08:16:20Z
#2
Thomas,
What actions do you have configured?
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thomas
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Topic Starter
2017-06-07T09:27:01Z
#3
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Danny van Oijen
Paid support
2017-06-07T10:05:20Z
#4
What happens when you remove the @ in the From Contains?
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Danny van Oijen
Paid support
2017-06-07T10:23:59Z
#5
Thomas,
I can reproduce the "error" created a simular job.
Do you also use the Exchange EWS mail?
It does not copy the mail to another folder, also tried with Leace message on Server, same result.
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thomas
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Topic Starter
2017-06-07T10:43:28Z
#6
Thanks Danny, good to see you get the same result as us.
We use IMAP4. I can't test what happens if I remove the '@' right now, as we had to downgrade to 8.2.5. Hopefully support will fix this soon.
Thomas
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Official support
2017-06-07T11:41:39Z
#7
We are not sure we understand the problem.
We added Address.Contains("@visualcron.com") and the Job ran. Please turn on extended debugging and send us the file log_serverDATE.txt to
support@visualcron.com
Henrik
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