VisualCron service failure : The socket connection was aborted - VisualCron - Forum

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Filip Goris
2021-05-14T06:35:57Z
About once or twice a week the VisualCron service just stops.
When viewing the server log, just before the service stops, there are lost of error lines : CommunicationException: The socket connection was aborted.

I am unable to determine which job or task is causing this.
Can anybody help me with this?

  log_server20210512.zip (205kb) downloaded 5 time(s).
Support
2021-05-14T11:59:26Z
Originally Posted by: Filip Goris 

About once or twice a week the VisualCron service just stops.
When viewing the server log, just before the service stops, there are lost of error lines : CommunicationException: The socket connection was aborted.

I am unable to determine which job or task is causing this.
Can anybody help me with this?

  log_server20210512.zip (205kb) downloaded 5 time(s).



Hi Filip,

That error message is repeated a lot of times in the log.

Do you have an exact timestamp of when the service stopped?
Also, can you find any information in the windows event viewer/log from that particular time?
Michael
Support
http://www.visualcron.com 

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Filip Goris
2021-05-14T12:45:07Z
2021-05-14_14-42-09.png

Just before the service stops, the error is indeed repeated a lot of times
Support
2021-05-19T13:07:03Z
Originally Posted by: Filip Goris 

2021-05-14_14-42-09.png

Just before the service stops, the error is indeed repeated a lot of times



Apologies for the late response. Email usually renders quicker response times so we recommend sending us an email to support@visualcron.com with description of your issue

Back to your issue: Do you have any .dmp files in the Log folder of the installation path? If you do, please upload it to neteject.com port 2233, user = upload, pass = upload

Assuming you are using 9.7.5 or which version?
Michael
Support
http://www.visualcron.com 

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