Desktop Macro - "Permission Required" - VisualCron - Forum

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RobS
  •  RobS
  • No customer Topic Starter
2020-12-17T23:50:13Z
We are trying to make use of the desktop macro and are encountering a permission required error (This function requires Administrator privileges.) after pressing the start recording button. This is done on a user that is a VisualCron admin and we have also tried while logged into a Windows admin account. We are using VisualCron version 9.3.0. Could you advise why this error might be occurring?

Support
2021-01-07T13:56:28Z
Originally Posted by: RobS 

We are trying to make use of the desktop macro and are encountering a permission required error (This function requires Administrator privileges.) after pressing the start recording button. This is done on a user that is a VisualCron admin and we have also tried while logged into a Windows admin account. We are using VisualCron version 9.3.0. Could you advise why this error might be occurring?



Apologize for the late delay,

What if you right-click on visualcronclient.exe in the installation path and choose "Run as administrator" - does that work?
Michael
Support
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RobS
  •  RobS
  • No customer Topic Starter
2021-01-11T19:44:24Z
Hi Michael, thank you for you response. We tried running the .exe as an administrator as you noted but that returned the same error.
Support
2021-01-22T10:29:54Z
Originally Posted by: RobS 

Hi Michael, thank you for you response. We tried running the .exe as an administrator as you noted but that returned the same error.



Please send us an email to support@visualcron.com with details and we will troubleshoot from there. Email is always quicker and better for troubleshooting.
Michael
Support
http://www.visualcron.com 

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AlbersM
2021-10-20T18:46:50Z
Was this resolved? We are experiencing the same issue.
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