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sweiss
2022-02-15T07:54:23Z
Hi,

Herewith the message received when downloading the files :

image.png

I've tried to manually set pipeline length and blocksize, but it doesn't help.
Using Filezilla, the downloads are working fine and the files are complete.

Many thanks in advance for your help.

Using version 9.9.0 on Windows Server 2012R2
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Joey S
2022-02-22T19:48:13Z
something is wrong. Either the error log is bogus or there is something else setup because the top line looks like you are trying to download a file from
ppreports/outgoing/ to 😨 but the bottom line shows it trying to create ppreports/outgoing/BKP

Do you have something else configured in the job? Any idea why it would try to create a 'BKP' folder?

Again, the output is not always truthful so this might not be helpful

try these settings (assuming you want sftp/ssh)
image.png
image.png
image.png
sweiss
2022-02-23T07:15:31Z
Thanks Joey for your reply.
The parameters are set as you proposed, but still no success to get the datas in the files
image.png
image.png

sweiss
2022-02-23T07:17:43Z
Herewith the connection parameters
image.png
Joey S
2022-02-23T17:12:35Z
Can you post your download settings from the task?
sweiss
2022-02-24T07:19:47Z
Support
2022-03-09T16:04:19Z
Originally Posted by: sweiss 

Hi,

Herewith the message received when downloading the files :

image.png

I've tried to manually set pipeline length and blocksize, but it doesn't help.
Using Filezilla, the downloads are working fine and the files are complete.

Many thanks in advance for your help.

Using version 9.9.0 on Windows Server 2012R2



Hi,
Could you try downloading our latest version and see if you can reproduce that error output?
Michael
Support
http://www.visualcron.com 

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sweiss
2022-03-11T08:39:28Z
Hi,
in the meantime, I've upgraded VC to 9.9.6
I cannot reproduce the error message (no output error), but the files are still downloaded empty.
Thanks in advance for your suggestions regarding this issue
Michael Fjellström
2022-03-24T13:47:44Z
Originally Posted by: sweiss 

Hi,
in the meantime, I've upgraded VC to 9.9.6
I cannot reproduce the error message (no output error), but the files are still downloaded empty.
Thanks in advance for your suggestions regarding this issue



Any chance you can provide us with a test account? That would speed up the troubleshooting. Please email us at support@visualcron.com
MCW19
2022-11-18T15:25:19Z
Hey, any resolution to this? I'm having the same problem, I've tried adjusting Pipeline, block size etc but nothing helps.
This is happening to me on 9.9.8 and 9.9.12
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