when trying to connect to the visual cron server remotely it fails with following error :

Connection failed to '10.2.1.35:16444'. Connection failed with error:

'The requested upgrade is not supported by 'net.tcp://10.2.1.35:16444/'. This could be due to mismatched bindings (for example security enabled on the client and not on the server).'

Do you want to try reconnecting?

Error messages are not always 100% accurate so instead of focusing on the exact message I would suggest double checking all possible, easy, failure points

1. in the instance to which you are trying to connect (let's call that computer A), go to the Server tab (next to file and tools) and then the User/Logon tab and verify that that the setting 'Only allow local connections' is NOT checked


2. Check that you are using the right port by going to Server - Settings (like in step 1) then Main Settings and check the port and the firewall


3. Unlikely, but depending on the security on your network, is it possible that Computer A cannot talk to the computer that is trying to connect (let's call that Computer 😎. One quick way to sort that out without help from an IT security person at your company might be to; check or setup a quick network share, ping computer A from computer B or maybe run a traceroute from B to A

4. The user that is trying to connect, have them log in locally on Computer A first before you try to connect them remotely

5. Is the user a local user OR an AD user? If they are an AD user, is it possible they are locked out?

6. If nothing else try to logon (from computer 😎 as the default "Admin no password" user

7. maybe double check your IP or try to use the name of computer A instead of IP

I will try to think of some others. I know the message indicates a connection issue but it could certainly be a user issue...I think that is more likely but it depends on your network

1. Only allow local connection is disabled
2. Port and firewall are correct
3. it was working before and no firewall changes on our side. We just upgraded the VC from 9.9.6 to 9.9.8
4. The remote user is AD User
5. locally I can logon with the AD user but not remotely
6. logging in with admin works.
7. with admin it works. with ad user it does not work anymore.

Thank you.

delete the user and re-add

delete the user and re-add

Hi Joey,

I deleted my user and re-added it. But unfortunately, it did not help.
when I tried to modify it again, the message "You need to allow active directory logon in the server Settings>Logon tab". This setting is enabled. as have mentioned I am able to login with AD user locally.



There is also new option "identity type". When I try DNS Identity it wont login but when I try other option "windows default" or UPN Identity i am receiving the first error message I sent in the first post.



Thank you.

https://www.visualcron.c...aspx?g=Posts&t=10586 
https://www.visualcron.c...aspx?g=Posts&t=10625 

What seems to work for me is SPN identity with a Principal name of "HOST/LOCALHOST"

However, I think what will or won't work for you depends on your domain controller setup.

Using SPN Identity with principal FQDN solved the problem.

--
Identity Type: SPN Identity
Principal Name: servername.domain
--

Using SPN Identity with principal FQDN solved the problem.

--
Identity Type: SPN Identity
Principal Name: servername.domain
--

Thanks for the update/information.