[Solved] Email tasks fail after upgrade to 5.7.8 - VisualCron - Forum

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automagic
2011-08-19T14:08:25Z
Hello,

I've just updated to VC 5.7.8 and now all of our email tasks are failing.

When I'm in the VC server settings, under email settings I can send a test message successfully.

However, any Job using an email task is failing. The connections are set up identically to the email settings.

error:
Exception in Task: Unaccepted server reply for command RSET (error code is 500)
also getting 550 errors


Do you have any thoughts?

Thanks,
Support
2011-08-19T14:10:10Z
Hmm..550 errors is related to authentication. Like the wrong password or username is used.

Which version did you upgrade from?

Can you try to create a new email connection and test with that?
Henrik
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automagic
2011-08-19T14:25:17Z
I created a new email task using the existing connection.

specified a single recipient, manual and it worked
added 2 recipients manually and it worked

set to use a file for the recipient list - error
tried changing the task and the separator - error

Unaccepted server reply for command RSET (error code is 500)

perhaps the recipient list isn't being assembled properly when reading from a file
automagic
2011-08-19T14:26:37Z
upgraded from 5.6.9 to 5.7.8
Support
2011-08-19T14:39:09Z
Please send the file to support@visualcron.com
Henrik
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Support
2011-08-19T16:12:11Z
The problems is that the file both contains linebreaks and semicolons.
Henrik
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automagic
2011-08-19T16:41:27Z
That fixed it! I had the job set up using semicolons as the deliminator and the file had both line breaks and semicolons. I believe the older version I was using did not have newline as a separator option, so it must have been processing the file differently. I up all our distribution list files and we are back in business.


Thanks!!!
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