VisualCron service does not stop gracefully - VisualCron - Forum

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devonway
2012-11-29T22:57:16Z
Support,

We have consistently noticed that every time we stop the VisualCron service from the windows services panel, it says 'Could not stop service', so we need to kill the process from Process Explorer. This is happening with version 6.1.2. Here is a log snippet. Do you have any ideas?

11/29/2012 4:50:32 PM Info Job completed: Prod_DBA_Maint_DB1_004A_15min_FTPS_Diff_Full_zips_Bkup_To_IAD_H drive
11/29/2012 4:50:32 PM Info VisualCron service is being stopped
11/29/2012 4:50:32 PM Info VisualCron Server is shutting down
11/29/2012 4:50:32 PM Info Shutting down running processes
11/29/2012 4:50:32 PM Info Shutting down event triggers
11/29/2012 4:50:32 PM Info Shutting down listener.
11/29/2012 4:50:32 PM Debug Shutting down socket
11/29/2012 4:50:32 PM Debug Shutdown of socket reached final stage
11/29/2012 4:50:32 PM Debug Stopping loops and threads for timers
11/29/2012 4:50:32 PM Info Saving Jobs (90)
11/29/2012 4:50:32 PM Debug Saving Jobs
11/29/2012 4:50:32 PM Debug Client: 9f3c7d71-403f-46d1-99bc-64705fa0f357 (192.168.6.222) has disconnected
11/29/2012 4:50:32 PM Debug Client: 9f3c7d71-403f-46d1-99bc-64705fa0f357 (192.168.6.222) has disconnected
11/29/2012 4:50:32 PM Debug Client: cf2179dc-cdcd-4324-a0d8-8fa332648241 (192.168.6.231) has disconnected
11/29/2012 4:50:32 PM Err TimePicker exits
11/29/2012 4:50:32 PM Info Jobs saved (4059427)
11/29/2012 4:50:32 PM Err TimePutter exits
11/29/2012 4:50:32 PM Debug VisualCron Service shutdown reached last stage
11/29/2012 4:53:11 PM Debug InternalWorkerThreadClass was created
11/29/2012 4:53:11 PM Debug Credential provider failed: Unhandled error: Object reference not set to an instance of an object.
11/29/2012 4:53:11 PM Debug Output folder: C:\Documents and Settings\All Users\Application Data\VisualCron\output
11/29/2012 4:53:11 PM Info VisualCron - Server: 6.1.2 - build: 41147 - protocol: 6.1.2

Thanks,
DevonWay
Support
2012-11-30T08:54:42Z
It could be that you have a child process running when stopping. It says "Job completed: Prod_DBA_Maint_DB1_004A_15min_FTPS_Diff_Full_zips_Bkup_To_IAD_H drive". What kind of Tasks does it contain?
Henrik
Support
http://www.visualcron.com 
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devonway
2012-12-01T00:06:20Z
Hi Henrik,

It runs sftp tasks.
Support
2012-12-06T08:02:58Z
It sounds like it was still running for some reason, perhaps in the middle of some larger transfer.
Henrik
Support
http://www.visualcron.com 
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