Unable to export settings - Can not load 7-zip library or internal COM error - VisualCron

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DieHardTekkie
No customer Topic Starter

2013-03-21T19:56:09Z

Hello all. I have ran into a problem recently and have not been able to fix it. We recently updated to 6.2.0, but the task to export settings is failing with this error message:
Job Error: Exception in Task: Can not load 7-zip library or internal COM error! Message: Your 7-zip library does not support this archive type.

I have tried to uninstall and reinstall visualcron with no luck. I even installed 7-zip in a vain attempt to fix it.

I receive the same error message from manually backing up or using the task.

Can anyone help?

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Support
Official support

2013-03-21T20:50:23Z

Is the file size 0 bytes? Could you send the file to support@visualcron.com so we can look at it?

Henrik
Support
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DieHardTekkie
No customer Topic Starter

2013-03-21T20:57:45Z

Yes the file size is 0. I just sent the email

Support
Official support

2013-03-21T21:00:52Z

Yes, I suspected that. For some reason it is 0kB which generates this cryptic error (we will correct this in the future). The question is how this 0kB file was created.

Is your system critical to replace with a backup now?

If not, can you test running the Task again to see if it creates this 0 file again.

Henrik
Support
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DieHardTekkie
No customer Topic Starter

2013-03-21T21:08:56Z

Every time I run the task, the 0 byte zip file is created.

I can probably restore the server from a backup this weekend, but that seems like an extreme fix for this problem. Or are you referring to restoring the visualcron settings?

Support
Official support

2013-03-21T21:14:35Z

I was just referring to the direct need for restoring the settings.

There is probably some kind of natural explanation for the zero byte file. First, please tell me about your settings (a screenshot from the Task would be great) and also try to export to a local path to see that it works.

Henrik
Support
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DieHardTekkie
No customer Topic Starter

2013-03-21T21:21:12Z

I deleted everything off of the server including all settings. I installed a fresh copy, and am using the default task "Backup Settings"

I changed the path to the system default, and the C drive, and it is still exhibiting the same error.

Support
Official support

2013-03-21T21:23:30Z

Do you get any error in the file log_serverDATE.txt (log folder of installation)?

Henrik
Support
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DieHardTekkie
No customer Topic Starter

2013-03-21T21:26:55Z

Yes I received the same error message manually running the export or running the export from the task

3/21/2013 4:26:38 PM Debug Saving Jobs
3/21/2013 4:26:38 PM Err Error when backuping files, err: Can not load 7-zip library or internal COM error! Message: Your 7-zip library does not support this archive type.
3/21/2013 4:26:38 PM Err Error when exporting settings, err: Can not load 7-zip library or internal COM error! Message: Your 7-zip library does not support this archive type.

Support
Official support

2013-03-21T21:29:24Z

#10

Please post screenshot with settings and tell me about your operative system and architecture (32 or 64 bit). Also, please confirm through Task manager if VisualCron runs as 32 or 64 bit.

Henrik
Support
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DieHardTekkie
No customer Topic Starter

2013-03-21T21:37:46Z

#11

Originally Posted by: Support

Please post screenshot with settings and tell me about your operative system and architecture (32 or 64 bit). Also, please confirm through Task manager if VisualCron runs as 32 or 64 bit.

Windows Server 2003 x86

All settings are default except for credentials

DieHardTekkie attached the following image(s):

Support
Official support

2013-03-21T21:43:48Z

#12

Try running it locally without Credentials - does that work?

Henrik
Support
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DieHardTekkie
No customer Topic Starter

2013-03-21T21:45:31Z

#13

Unfortunately that does not work

keithdavis
Free support

2013-03-23T23:06:17Z

#14

Hello Henrik. Billy works for me. We have 10+ servers with VC on it, and this is the only one causing the issue and it started after 6.2.0 was installed.

So, to confirm VC uses 7-Zip for archiving?

keithdavis
Free support

2013-03-23T23:13:15Z

#15

And guess what?

6.1.9 works. I'm going to upgrade to 6.2.0 again to test.

keithdavis
Free support

2013-03-23T23:36:47Z

#16

Ok, scratch that. This does not work with 6.1.9. The VC does not indicate an error, but the zip files are 0-byte!

keithdavis
Free support

2013-03-23T23:44:50Z

#17

Yep, in the log even on 6.1.9:

"3/23/2013 6:44:22 PM Err Error when backuping files, err: Can not load 7-zip library or internal COM error! Message: Your 7-zip library does not support this archive type."

Support
Official support

2013-03-25T09:30:37Z

#18

We could not reproduce this on our test system. Could you please tell us more about operating system and if it is 32 or 64 bit?

Henrik
Support
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keithdavis
Free support

2013-03-25T11:57:51Z

#19

32 bit

DieHardTekkie
No customer Topic Starter

2013-03-25T14:14:00Z

#20

Henrik please let me know what additional information you require. We can provide remote access into the machine if you need to check something. Do you have an uninstallation tool that we could run? Maybe a file or setting that was not removed when we uninstalled.

Support
Official support

2013-03-25T14:15:53Z

#21

We are currently installing a new test machine. What we need to know:

1. operating system
2. architecture (32 or 64 bit)

Henrik
Support
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DieHardTekkie
No customer Topic Starter

2013-03-25T14:23:21Z

#22

1. Windows Server 2003
2. 32 bit

Support
Official support

2013-03-25T17:34:03Z

#23

We installed a 32 bit Windows 2003 and upgraded it with SP2 and all services packs. We ran the default Export settings Task with success and it created a non-zero file. We tested this with version 6.1.9.

We assume this is related to one of these:

1. not having all updates installed (framework and service packs)
2. install is corrupt in some way (uninstall and re-install)
3. some settings (job, connection etc) causes an error during export
4. you do not have full access to the export location or VisualCron installation directory

If you zip the settings folder and send to support@visualcron.com we will be able to test with your exact settings which can rule out 3. Thank you.

Henrik
Support
http://www.visualcron.com
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DieHardTekkie
No customer Topic Starter

2013-03-25T20:39:41Z

#24

I just sent you the file. Visualcron worked before the update. 6.2.0 installation broke visualcron.

1. The server is fully updated
2. I have uninstalled and reinstalled. Do you have an uninstallation tool that may do a better job at uninstalling?
3. Everything is DEFAULT. We have made no changes from the initial installation. All settings are unchanged
4. I have full access to all network paths in my domain.

Support
Official support

2013-03-26T08:36:11Z

#25

Originally Posted by: DieHardTekkie

I just sent you the file. Visualcron worked before the update. 6.2.0 installation broke visualcron.

1. The server is fully updated
2. I have uninstalled and reinstalled. Do you have an uninstallation tool that may do a better job at uninstalling?
3. Everything is DEFAULT. We have made no changes from the initial installation. All settings are unchanged
4. I have full access to all network paths in my domain.

Thank you for the file. Unfortunately we could not reproduce this. Can you test with latest 6.2.1. if you get same issue? http://neteject.com/down...Cron/VisualCron6.2.1.exe

No special uninstalling should be needed.

Henrik
Support
http://www.visualcron.com
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