Error changing to FTP folder.... - VisualCron

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Erick Albuquerque - MVP
No customer Topic Starter

2013-06-19T20:19:38Z

Hell everyone,

I´ve Confifured the VC to connect at the FTP, and to do the download for some files, but appear one Error.
Plese, check below:

Exception in Task: Unaccepted server reply (error code is 257)
Error changing to FTP folder: Unaccepted server reply (error code is 257) (257 "/CDR" is current directory)

Could you help me with this issue?

Best Regards,

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Support
Official support

2013-06-20T09:01:02Z

I suggest you use the Tools->FTP explorer to confirm the "real" path to CDR. Navigate to that folder and then copy that exact path from VisualCron to this Task.

Henrik
Support
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Erick Albuquerque - MVP
No customer Topic Starter

2013-06-20T14:00:14Z

Hello,

Please, see the image below.. The path are correct..

Thank you!

Erick Albuquerque - MVP
No customer Topic Starter

2013-06-25T14:54:47Z

Hello,

Could you help me?

Support
Official support

2013-06-25T15:11:00Z

Please use the FTP explorer from Tools menu within VisualCron and take a screenshot from that. Also try uploading from that tool as well.

Henrik
Support
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Erick Albuquerque - MVP
No customer Topic Starter

2013-06-25T15:20:56Z

Hello,

I can download and upload by FTP Explorer, below the screenshot.

Edited by user 2013-06-25T15:22:08Z | Reason: Not specified

Support
Official support

2013-06-25T16:10:30Z

According to the last screenshot your source folder should be / and not /CDR

Henrik
Support
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Erick Albuquerque - MVP
No customer Topic Starter

2013-06-25T16:21:54Z

look the image below..

When I access the FTP Server, I see all folders, but when I click on the CDR, the path continue the same...

In the log of FTP its possible see that I change the folder to CDR.

Support
Official support

2013-06-26T07:16:26Z

It seems like the ftp server is not returning information in a standard way. We could try to make a workaround for you but then we need a test account. Please email any details to support@visualcron.com.

Henrik
Support
http://www.visualcron.com
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Erick Albuquerque - MVP
No customer Topic Starter

2013-06-26T19:41:40Z

#10

Sorry, but I can't send information about the account, but I can allow access in my computer for do tests.

Support
Official support

2013-06-27T07:26:10Z

#11

Unfortunately, without a test account, the testing for this specific FTP takes too much time as we need to prepare a development environment at your place.

Henrik
Support
http://www.visualcron.com
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