Hello,

We have a daily job which runs at 10:20 PM and exports all the VisualCron settings to a zip file. See attached screenshot. The issue I am having is sometimes the Connections.xml does not get included in the zip file. Here are the results from the last week:

Thursday, May 28: Connections.xml file missing
Friday, May 29: Connections.xml file missing
Saturday, May 30: Success
Sunday, May 31: Success
Monday, June 1: Success
Tuesday, June 2: Connections.xml file missing
Wednesday, June 3: Connections.xml file missing

I noticed it wasn't including the file early last week so I deleted the job and recreated it hoping that would solve the problem. On the days where the connections get included I see the message "Saving Connections" in the log however that message is missing on the days it fails.

Does anyone know what would prevent VisualCron from including the connections file some of the time?

Which version are you using?

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We are using 7.6.4.

What I know that is that it is not included if the number of Connections are 0. But it would help debugging if you upgraded to latest. Then, turn on Extended debugging in Server settings. When/If it happens again - please send us the file log_serverDATE.txt to support@visualcron.com and tell us which time the backup ran.

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What I know that is that it is not included if the number of Connections are 0. But it would help debugging if you upgraded to latest. Then, turn on Extended debugging in Server settings. When/If it happens again - please send us the file log_serverDATE.txt to support@visualcron.com and tell us which time the backup ran.

I have sent the logs in a zip file to support@visualcron.com. The job failed to include the connections.xml file on 6/13 and 6/14 but it included it for 6/12.

Please let us know if you need additional information from us.