Upgrade to VC5 starts but fails to complete - VisualCron - Forum

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gorzanna
2009-04-08T13:16:52Z
I have VC 4.8.4 installed on PC/Windows XP and all works fine. I downloaded the VC5 upgrade installer and ran it. The installation process starts but then just dies and VC4 is not upgraded. I have downloaded the installer twice. Anyone have a similar experience, and a suggestion on how to fix the problem?
Support
2009-04-08T13:26:49Z
Please make sure that you have installed all updates that exist in Windows update.
Henrik
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gorzanna
2009-04-08T15:47:15Z
Thanks for your response Henrik. My Windows update is right up to date. Running the VC5 upgrade starts as I described before and the result is the same. The initialization process starts and then dies after a few seconds with no upgrade. Anything else I can try?
Support
2009-04-08T15:56:02Z
It might be something with your tempfolder. Could you:

1. post here, the path to your temp folder. Open a command window and write: echo %tmp%
2. Delete all files in the temp folder
3. try installing again
Henrik
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