Can't get FTP to work - VisualCron

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Ed Mlynar
Paid support Topic Starter

2016-04-01T13:29:04Z

I have a simple FTP site that only requires a username/password to log into. I can access it through anything else. But when I set up the connection and try to use it in a job I keep getting the error: Unhandled exception in ProcessTaskFTP.Run: SBSimpleFTPS.EEIFTPSError: FTPS Connection not present.

I've tried every possible combination of settings in the connection setup.

Anyone else see this error?

Edited by moderator 2016-04-04T16:05:20Z | Reason: Not specified

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bbusse
No customer

2016-04-01T13:47:28Z

You'll want to give a few more details.

What Version of VisualCron are you running.
What Operating System is VisualCron running on.
From that same computer/server ^ are you able to use another FTP program and connect without issue?
Is the Connection Protocol just plain FTP?

Your error mentions FTPS, hence my question. I don't have an FTP or FTPS site to test with from where i'm at, but thought i'd ask the questions that might help others.

Brian

ErikC
Paid support

2016-04-01T13:47:41Z

If you own the ftp server, can you see anything in the logs?

Regards
Erik

Uses Visualcron since 2006.

Ed Mlynar
Paid support Topic Starter

2016-04-01T13:53:13Z

The connection protocol is plain FTP and I am able to connect to it using Filezilla and IE.
VisualCron v. 8.0.4 on Windows 2012r2 server.
I have the sysadmin folks checking the logs.

Thank you.

bbusse
No customer

2016-04-01T14:08:21Z

Originally Posted by: Ed Mlynar

The connection protocol is plain FTP and I am able to connect to it using Filezilla and IE.
VisualCron v. 8.0.4 on Windows 2012r2 server.
I have the sysadmin folks checking the logs.

Thank you.

What about outside of a task trying to use it. Have you tried using the Explorer option to connect to the FTP Connection just to validate basic connectivity without it trying to 'do' anything else ?

Brian

Ed Mlynar
Paid support Topic Starter

2016-04-01T14:34:59Z

Yep. Everything else works. Strange as hell. Right now for a work-around I'm using a Powershell task to download what I need.

Support
Official support

2016-04-01T20:53:56Z

Please send a screenshot of the log you get in the built in FTP explorer in VisualCron.

Henrik
Support
http://www.visualcron.com
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Ed Mlynar
Paid support Topic Starter

2016-04-02T12:53:25Z

Here is what I see in the log:

Support
Official support

2016-04-03T17:38:08Z

I mean the log from the Connection/FTP Explorer - not the Task. Choose Tools->FTP/Connection Explorer and connect. Then copy log from there.

Henrik
Support
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Ed Mlynar
Paid support Topic Starter

2016-04-04T14:23:47Z

#10

Here's what is in the connection explorer log:
ConnectThread(0)
The requested name is valid, but no data of the requested type was found.

Support
Official support

2016-04-04T15:36:45Z

#11

Originally Posted by: Ed Mlynar

Here's what is in the connection explorer log:
ConnectThread(0)
The requested name is valid, but no data of the requested type was found.

Please show the full log so we can see what happened before and after.

Henrik
Support
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