Unable to deactivate license getting error: "Error when deactivating server:... - VisualCron - Forum

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kperez
2019-09-23T16:46:04Z
I am attempting to upgrade from 7.0.5 to 8.5.4. We currently have 2 licenses:

License #1 only supports upgrading to 8.0.0
License #2 supports all the recent versions.
Both are site licenses

The server that i am attempting to upgrade is using License #1. I have attempted the following:
  1. Log into the VC client and deactive it via the UI. It does nothing (both version 7.0.5 and 7.5.0)
  2. I also attempted to deactive it via the VCCommand.exe "VCCommand --action deactivate --connectionmode local --username [xxx] --password [xxx]" and received this message: "Error when deactivating server: ActivationCodeInUse"(both version 7.0.5 and 7.5.0)
  3. I have also attempted to overwrite the old activation code (i was not sure if it would work, was going out on a limb) with the new using this command in VCCommand: VCCommand --action activate --r [License #2] --connectionmode local --username [xxx]--password [xxx] and if gave me this result: Server is already activated with activationcode: [License #1]
  4. I have also attempted installing the newer version 8.5.4 and it also does not allow me to get past the incorrect license code screen. It closes the application and disconnects me.
  5. I have attempted to install 8.0.0 and 7.8.8; however, with those versions I cannot connect the server. I was able to install 7.5.0 and can connect but I receive the same errors attempting to deactivate the license
  6. I have uninstalled the software and have deleted the contents in the Visualcron folder. Then reinstalled the version.

I am out of ideas and need technical support to help me get the old License #1 removed so that i can update it to license #2.
Support
2019-09-24T13:29:26Z
Originally Posted by: kperez 

I am attempting to upgrade from 7.0.5 to 8.5.4. We currently have 2 licenses:

License #1 only supports upgrading to 8.0.0
License #2 supports all the recent versions.
Both are site licenses

The server that i am attempting to upgrade is using License #1. I have attempted the following:

  1. Log into the VC client and deactive it via the UI. It does nothing (both version 7.0.5 and 7.5.0)
  2. I also attempted to deactive it via the VCCommand.exe "VCCommand --action deactivate --connectionmode local --username [xxx] --password [xxx]" and received this message: "Error when deactivating server: ActivationCodeInUse"(both version 7.0.5 and 7.5.0)
  3. I have also attempted to overwrite the old activation code (i was not sure if it would work, was going out on a limb) with the new using this command in VCCommand: VCCommand --action activate --r [License #2] --connectionmode local --username [xxx]--password [xxx] and if gave me this result: Server is already activated with activationcode: [License #1]
  4. I have also attempted installing the newer version 8.5.4 and it also does not allow me to get past the incorrect license code screen. It closes the application and disconnects me.
  5. I have attempted to install 8.0.0 and 7.8.8; however, with those versions I cannot connect the server. I was able to install 7.5.0 and can connect but I receive the same errors attempting to deactivate the license
  6. I have uninstalled the software and have deleted the contents in the Visualcron folder. Then reinstalled the version.

I am out of ideas and need technical support to help me get the old License #1 removed so that i can update it to license #2.



Hi, can you please send us an email (you can copy paste this issue) to support@visualcron.com , OR use our online chat feature and chat with us directly and we'll help you sort this out (Online chat is the tab at the bottom right, just maximize it, we are online every day 9AM to 6PM GMT+2)
Michael
Support
http://www.visualcron.com 

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