FTP TLS Explicit (AUTH TLS) wont display files - VisualCron - Forum

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fritfald
2020-01-13T11:55:31Z
Visualcron is connected to secureftpgateway.skat.dk, it's possible to open different folders, but Visualcron doesnt list files in the folders at secureftpgateway.skat.dk.

If I use Core FTP Client it will display the files within folders.

Which settings can be used to show files?

The problem is, when no files are displayed no files can be downloadet.
Support
2020-01-13T13:05:27Z
Originally Posted by: fritfald 

Visualcron is connected to secureftpgateway.skat.dk, it's possible to open different folders, but Visualcron doesnt list files in the folders at secureftpgateway.skat.dk.

If I use Core FTP Client it will display the files within folders.

Which settings can be used to show files?

The problem is, when no files are displayed no files can be downloadet.



Hi,

We need a little bit more information/details if possible. Perhaps we could get a test account to see how it looks from our end? Mail us to support@visualcron.com
Michael
Support
http://www.visualcron.com 

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fritfald
2020-01-13T13:08:03Z
  Visualcron.docx (74kb) downloaded 12 time(s).  Dok4.docx (124kb) downloaded 12 time(s).A test account is not an option.
Which information do you need?

two files upladed, one with screendumps of the Visualcron setup and one which compare FTP Core LE and Visualcron.
fritfald
2020-01-14T09:34:11Z
Any idea why Visualcron wont list files with the ftp?
Support
2020-01-14T12:38:43Z
Originally Posted by: fritfald 

Any idea why Visualcron wont list files with the ftp?



What version of VisualCron are you using?
Michael
Support
http://www.visualcron.com 

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fritfald
2020-01-14T12:45:23Z
fritfald
2020-01-14T13:16:40Z
will it make any difference upgrading to 9.0.0 pro?
Jon Tofte-Hansen
2020-01-14T15:23:46Z
We use Client 8.5.5 pro.

We are able to list files in the /out folder on the mentioned FTPS with the Connection Explorer in VisualCron.

Can you still view the files in Core FTP and not in VisualCron? Have you refreshed the view in both tools? If the files were deleted (eg. by a download task) they would still be viewable in an unrefreshed window.
fritfald
2020-01-15T11:45:25Z
I have upgraded til version 9, the latest.

Still same problem, /out is empty in visualcron, but not in Core FTP LE.
Support
2020-01-15T14:03:59Z
Originally Posted by: fritfald 

I have upgraded til version 9, the latest.

Still same problem, /out is empty in visualcron, but not in Core FTP LE.



Could you re-create the whole connection (not edit it, but make a completely fresh/new connection to the ftp in visualcron) and try connecting again please?
Michael
Support
http://www.visualcron.com 

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fritfald
2020-01-17T11:40:38Z
I made a new connection, with same setup, and then it worked.

Now it can list files.

thx for the advices.
Support
2020-01-17T12:26:51Z
Originally Posted by: fritfald 

I made a new connection, with same setup, and then it worked.

Now it can list files.

thx for the advices.



Thanks for updating, glad it works for you now!
Michael
Support
http://www.visualcron.com 

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