Automation program has become the key to success in most of the industries as it doesn’t only boost the speed of the operations, but it also delivers accurate outcomes. The drift from manual processes to automation program is surely acting helping businesses; big and small, and this drift has led to the emergence of Robotic Process Automation or RPA. If you want to dig into the roots of RPA and understand its application, then you have come to the right place.
What is RPA?
Robotic Process Automation is the application of modern-day technological marvels for managing high volume, repetitive tasks that previously required manual efforts. With the help of RPA, businesses will automate various tasks, just like a human being was doing them across different platforms. You should know that RPA requires no complex IT integration, and it can co-exist with the already available IT infrastructure. From calculation to maintaining a high volume of records, RPA is now being used at different business applications.
Benefits of RPA
ROI in RPA is very high. According to a study, top performers were able to earn 4X of their total investment on RPA while other organizations were able to make double the amount they invested in RPA.
In addition to this, cost-saving is another significant advantage of RPA as NASSCOM reports say that users were able to save 65% on their operational cost through RPA. But one of the most prominent findings in the RPA field is that RPA software robots cost only one-fifth of full-time employees.
Thereby, RPA is essential to enhance efficiency by cutting down on the manual task, saving significant time and money, otherwise wasted with manual efforts.
5 RPA trends to follow in 2019
RPA will be mainstream
In 2019, RPA will come out of its infant stage and become a mainstream technology. By the looks of things, we can say that the companies using various applications of RPA in their business will surely have a competitive advantage in the year 2019. Due to the vast array of benefits offered by RPA, experts are saying that soon we will see an influx of RPA. RPA industry is expected to grow from $250 million in 2016 to $2.9 billion in 2021. As more businesses realize the potential of RPA, individual organization investment in RPA processes is increasing. According to Deloitte’s fourth annual RPA survey, 78% of the survey respondents will increase their investment in RPA in the next three years.
All these data and studies are a clear indication of RPA becoming a mainstream technology in 2019. Now businesses are moving beyond the usual task of RPA and considering it as a transformation lever.
If you think that RPA will remain the preserve of operations even in 2019, then you are highly mistaken. In 2019, it is expected that various leaders of an organization will start taking an interest in RPA applications, and they might be asked how RPA can be used in different ways. This shows that RPA will become more diverse in 2019. But you should know that the ability of RPA to perform a large number of tasks with a remarkable speed and its increasing diversity of implementation will surely have a significant impact on all those businesses that are working with a decentralized model.
Even in the current technology-driven world, employee engagement will never lose its value, and they will be at the coal face whenever a new problem or issue arises in business. Even in the future, where automation through technologies like RPA will take over many job roles, engaged employees will be the one who will be responsible for managing the customers. The dream of making operations more agile without employee engagement is near to impossible.
RPA will help employees become more productive and effective in their tanks, thereby increasing engagement and boosting their morale to perform better. One thing's for sure that the implementation of RPA will inevitably be measured through employee engagement.
Customer interaction with RPA
You will be surprised to know that many organizations have already started using RPA for interacting with their customers directly. This is mostly being practiced in the customer service department. Customer service is the top three benefits achieved from implementation of RPA. One of the best examples of customer interaction with RPA is American Express. The giant airline company is now using RPA for canceling airline tickets and even for giving refunds to its customers. The modern RPA based applications can interact with customers online, and the customer might not even realize it. So, customer interaction with RPA is another growing trend to keep track of in 2019.
AI with RPA
Artificial intelligence will continue to remain the most used technology because of the growing focus on innovative technologies. Every year, the implementation of Artificial Intelligence is proliferating, and an increasing number of businesses are now deploying robots at various departments like manufacturing and packaging. This shows that the AI will continue its dominance in the world of RPA in the upcoming years, and they will be used to make organizations more effective and efficient.
Why opt for VisualCron’s RPA tool?
VisualCron has been automating desktop through its Desktop Macro Task. So, when it comes to automation tools, then you can trust VisualCron without any second thoughts. Through VisualCron’s RPA tool, you will be able to increase ROI, improve quality of work, minimize cycle time and enhance throughputs, and increase your accuracy. In addition to this, you will also get the required flexibility and scalability along with round the clock availability with VisualCron’s RPA tool.
You also get the option to download a 45-day free trial, and you can also request a demo. This way, you will be able to test the compatibility of VisualCron’s RPA tool with your business process. But you should know that most of the people who request a demo or opt for our 45 days free trial, always find our RPA tool in sync with their organization and they finally purchase the full paid version.