Tips To Handle Edi Exceptions With Business Process Automation

Integrating your EDI data into a functioning ERP platform is crucial but given the complexities involved, organizations often struggle to get it done accurately and in the given time-frame. Electronic Data interchange of EDI is the transmission of data within an organizational setup in a structured and retrievable data form that will allow information to be transmitted without any need for rekeying. Used for various purposes such as electronic fund transfers (in institutions dealing with financial aspects), and direct exchange of business documents like invoices and purchase bills, EDI is an important aspect of workflow management. Offering a bunch of benefits, EDI is becoming more available to all businesses, large and small, thanks to the rapid advancements in the related technology.

Dealing with EDI errors

A study reveals that around three-fourth of the companies equipped with EDI are forced to re-process orders (manually) every day. Translating such delays and reconsiderations into business expenses, the companies suffer heavy financial loss. No matter what industry purpose your enterprise may serve, dealing with EDI errors are big trouble. In general, handling EDI errors call for the help from qualified IT staffs who are extremely skillful.

Sadly, since the IT staffs are often busy and have little idea about the business products, they often are at their wits' end without the interference of customer service staffs. From the strategic point of view, it is not a good idea to involve our IT resources in these optimization tasks. On the contrary, one can consider moving towards a cloud-based model to save time and efforts.

How do EDI errors deteriorate your business processes? The answer can be found in the bottom line of the problem: more the errors waiting for resolution, greater is the impact shown on the accuracy of revenue projection and high-level planning. When your orders get stuck because of some or the other EDI exception, it will become very hard to predict revenue, workload and staffing required to process them. Reducing the strategic advantages, it will be indeed a hard job to plan things in advance. So what does an organization do?

In essence, every organization facing such troubles have the following agenda in mind:

Avoid IT complexities

Order processing automation platforms are to be configured that must be compatible with a large range of IT installations. Instead of changing the existing EDI or ERP infrastructure, an organization will prefer incorporating a solution that works with its existing system.

Gaining visibility with customized dashboards

One must be able to track all orders (even those containing EDI errors) in real time and get updated information on such orders that await approval.

Managing orders with simple solution

CSRs need to efficiently process customer orders from a single interface without being influenced by the submission method.

By automating your business processes, the problem can be reduced to a great extent. Combined with a strict workflow management, EDI exceptions can be handled to yield positive results for all businesses that are concerned with:

  1. Achieving 100% order visibility across all formats and channels

  2. Processing orders via a single platform, irrespective of the how the orders arrived

  3. Automatically detecting the errors before orders enter the ERP systems.

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