I am trying to get help from the visual cron support team. My two tickets are pending for 3 weeks. It looks like they have serious issues with the team after they were acquired by SMA. Is anyone else experiencing similar issues?

That is discouraging, but I have no directly relevant experience to report. I haven't needed Visualcron support (well, let me amend that...I've found it simpler to keep using my Dropbox workaround than to keep bothering them about fixing their token handling) since their policy change to handling support through email tickets only.

The forum, with its mix of community involvement and open reference to officially solved problems, has always been one of my favorite things about Visualcron, so ever since forum support quality started dwindling I've switched from being a strong advocate to my managers for continuing our maintenance to being the strongest voice of "we should really be prepared for the possibility of using something else." So long as their ticketing system is not at least partly publicly browsable, I consider the change even more actively hostile to the community than the forum upgrade in 2020 and the tawk.to widget.

In fairness, I should acknowledge that I believe I remember seeing a post from them a little while back saying that operations were somewhat disrupted by the resulting reorganization and that they expected support to become more responsive again eventually.