Problem with Remote Triggers - VisualCron - Forum

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DBlair1974
2020-09-15T11:03:23Z
Good morning,

My team has set up several jobs using Visual Cron version 8.5.1 (Build 19584).

The jobs poll a remote folder using an SFTP connection. The connection can connect with no issues and list the contents of the remote directory when tested through the "Connections" screen. However, when the trigger is activated, it de-activates within 1 minute.

The key part from the error log is below:

15/09/2020 10:59:39 Err UpdateFileListing->Error in Trigger: 'Remote file Trigger. Monitoring remote folder '/OUT', file mask '*BANK*' for events Created,Created.' using Connection 'Kyriba Prod [INFORBGTREASURY@185.22.169.16:22].', ex: SBSftpCommon.EElSFTPError: No such file
at SBSftp.TElSftpClient.RequestAbsolutePathSync(String Path)
at SBSimpleSftp.TElSimpleSFTPClient.RequestAbsolutePath(String Path)
at VisualCronService.RemoteFileAPI.GetRemoteFileList(String strConnectionId, RemoteFileFilterClass rff, VariableReplacerClass VR, ConnectionHandlerClass chIn, Boolean bolDebugging)
at VisualCronService.EventRemoteFileClass.HPFDFOEFEHIIPICGDDKMELIDHKACPECLEJHG(Boolean )  VCron_log.txt (7kb) downloaded 1 time(s).

It is true there is currently no file in the remote location, but surely the trigger should not deactivate, but should continue polling until there is a file?

Any advice gratefully received.

Kind regards,

David
Support
2020-09-18T15:08:52Z
Originally Posted by: DBlair1974 

Good morning,

My team has set up several jobs using Visual Cron version 8.5.1 (Build 19584).

The jobs poll a remote folder using an SFTP connection. The connection can connect with no issues and list the contents of the remote directory when tested through the "Connections" screen. However, when the trigger is activated, it de-activates within 1 minute.

The key part from the error log is below:

15/09/2020 10:59:39 Err UpdateFileListing->Error in Trigger: 'Remote file Trigger. Monitoring remote folder '/OUT', file mask '*BANK*' for events Created,Created.' using Connection 'Kyriba Prod [INFORBGTREASURY@185.22.169.16:22].', ex: SBSftpCommon.EElSFTPError: No such file
at SBSftp.TElSftpClient.RequestAbsolutePathSync(String Path)
at SBSimpleSftp.TElSimpleSFTPClient.RequestAbsolutePath(String Path)
at VisualCronService.RemoteFileAPI.GetRemoteFileList(String strConnectionId, RemoteFileFilterClass rff, VariableReplacerClass VR, ConnectionHandlerClass chIn, Boolean bolDebugging)
at VisualCronService.EventRemoteFileClass.HPFDFOEFEHIIPICGDDKMELIDHKACPECLEJHG(Boolean )  VCron_log.txt (7kb) downloaded 1 time(s).

It is true there is currently no file in the remote location, but surely the trigger should not deactivate, but should continue polling until there is a file?

Any advice gratefully received.

Kind regards,

David



I believe we have set option to poll/keep connection for that trigger in a newer version. Could you try our latest version and see if you can reproduce that issue there?
Michael
Support
http://www.visualcron.com 

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