Tray client not connecting 9.9.7 - VisualCron - Forum

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JIC1
  •  JIC1
  • Paid support Topic Starter
2022-04-27T18:03:07Z
Ticket already into support, but none of my 9.9.7 servers tray clients can connect to the local servers anymore. I need this for foreground execution.

I already tried deleting users.xml and seeing it it will fix the issue but did not.

Curious if anyone else is seeing the issue.
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Michael Fjellström
2022-04-28T11:38:24Z
Originally Posted by: JIC1 

Ticket already into support, but none of my 9.9.7 servers tray clients can connect to the local servers anymore. I need this for foreground execution.

I already tried deleting users.xml and seeing it it will fix the issue but did not.

Curious if anyone else is seeing the issue.



Hi,

Did you send us an email about this to support@visualcron.com as well? Just asking as we are gathering all who are experiencing this issue. We are looking in to it. If you haven't mailed us about it, please do.
Yabin
2022-07-26T21:19:32Z
Originally Posted by: Michael Fjellström 

Originally Posted by: JIC1 

Ticket already into support, but none of my 9.9.7 servers tray clients can connect to the local servers anymore. I need this for foreground execution.

I already tried deleting users.xml and seeing it it will fix the issue but did not.

Curious if anyone else is seeing the issue.



Hi,

Did you send us an email about this to support@visualcron.com as well? Just asking as we are gathering all who are experiencing this issue. We are looking in to it. If you haven't mailed us about it, please do.



We are also experiencing this issue with VisualCron 9.9.7. It is not affecting all of our windows accounts, but only one of them. When Windows session is loaded for that particular user account, the client tray icon at the bottom right corner quickly turns yellow then red. Server is shown as "not connected".
image.png

With other user accounts, the client tray icon turns yellow and stays yellow.

I've tried deleting C:\Users\xxxxx\AppData\Local\VisualCron for the problematic user and it didn't fix the issue. We had to revert VisualCron to an early version which has non such issue.

Any updates on fixing it?
Michael Fjellström
2022-11-11T14:49:09Z
Originally Posted by: Yabin 

Originally Posted by: Michael Fjellström 

Originally Posted by: JIC1 

Ticket already into support, but none of my 9.9.7 servers tray clients can connect to the local servers anymore. I need this for foreground execution.

I already tried deleting users.xml and seeing it it will fix the issue but did not.

Curious if anyone else is seeing the issue.



Hi,

Did you send us an email about this to support@visualcron.com as well? Just asking as we are gathering all who are experiencing this issue. We are looking in to it. If you haven't mailed us about it, please do.



We are also experiencing this issue with VisualCron 9.9.7. It is not affecting all of our windows accounts, but only one of them. When Windows session is loaded for that particular user account, the client tray icon at the bottom right corner quickly turns yellow then red. Server is shown as "not connected".
image.png

With other user accounts, the client tray icon turns yellow and stays yellow.

I've tried deleting C:\Users\xxxxx\AppData\Local\VisualCron for the problematic user and it didn't fix the issue. We had to revert VisualCron to an early version which has non such issue.

Any updates on fixing it?



Hi,

If you are still experiencing this issue, please create a ticket with this issue and send it to support@visualcron.com, as we are preparing to close down this section of the forums. So all technical issues are best (and fastest) solved via email tickets.
Yabin
2022-11-13T06:15:18Z
Originally Posted by: Michael Fjellström 

Originally Posted by: Yabin 

Originally Posted by: Michael Fjellström 

Originally Posted by: JIC1 

Ticket already into support, but none of my 9.9.7 servers tray clients can connect to the local servers anymore. I need this for foreground execution.

I already tried deleting users.xml and seeing it it will fix the issue but did not.

Curious if anyone else is seeing the issue.



Hi,

Did you send us an email about this to support@visualcron.com as well? Just asking as we are gathering all who are experiencing this issue. We are looking in to it. If you haven't mailed us about it, please do.



We are also experiencing this issue with VisualCron 9.9.7. It is not affecting all of our windows accounts, but only one of them. When Windows session is loaded for that particular user account, the client tray icon at the bottom right corner quickly turns yellow then red. Server is shown as "not connected".
image.png

With other user accounts, the client tray icon turns yellow and stays yellow.

I've tried deleting C:\Users\xxxxx\AppData\Local\VisualCron for the problematic user and it didn't fix the issue. We had to revert VisualCron to an early version which has non such issue.

Any updates on fixing it?



Hi,

If you are still experiencing this issue, please create a ticket with this issue and send it to support@visualcron.com, as we are preparing to close down this section of the forums. So all technical issues are best (and fastest) solved via email tickets.



It was identified as a bug in 9.9.7 and fixed in 9.9.8. Upgraded to 9.9.8 and it is no longer an issue for us.
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