Hi,

We have a few jobs that are file trigger based.
All those jobs suffer from the same problem.

When we use an application like Excel or Notepad and use the 'Save As' function and thus save the file in the file trigger directory (Inbox), the job is triggered correct and the file is processed correct.

However immediately after the first run of the job, the job is executed a second time by VisualCron (not simultaneously but after first is finished).

If we save the file first in a temporary directory and then copy the file to the file trigger directory the job is triggered and processed only once.

We are currently on version 7.1.6 but have the same problem in our older version 6.2.1.

Why is the file trigger event in VisualCron treated differently when:
a. creating it through a 'Save As' function in an application (job is executed 2x)
b. copying it from another directory (job is executed 1x, which is correct).

Kind regards,
Cees

Hoi Cees (Hoi = dutch for Hi)

Could you tell us what your trigger flags are? Default it looks at creation an towards the filename.
It could be that the 'save as' method saves the file (create trigger) and than renames the file (filename trigger) so it will fire twice.
If you copy a file in a directory only the file create trigger will fire.

You can check this by looking at the trigger variables. Output the trigger filename {TRIGGER(Active|LastTrigger|File.Result.Name)} than you know for sure.

Regards,
Erik

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Hoi Erik,

Thanks for your reply.

I have been checking all trigger variables and came to the conclusion that setting the 'Duplicate file delay' to 3000 miliseconds (default usually 300) solved the problem. Maybe setting the number lower than 3000 could also help, but what is 3 seconds in a man's life :-)

Your remark about the two possible steps (create trigger and filename trigger) that could fire it twice put me to that solution. It was most helpful, thanks!

Kind regards,
Cees