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michaelhum
2015-09-15T21:58:48Z
Hi,
Wondering if anyone has encountered this problem with an Active Directory user id being locked? I'm running VisualCron version 7.7.5 I have defined in VisualCron a "global" credential. It is a user id in Active Directory.

The credential settings I'm using are:

Username: user1
Password: <i entered in the Active Directory password for the user user1>
Domain: <i entered in the name of the Active Directory domain>
The "local login" and "load user profile" are NOT checked.

I have approximately 40 jobs defined in VisualCron. These jobs run an executable stored on a Windows share which corresponds to a NAS. The share is mapped to a drive letter. The jobs execute okay. But I have noticed that VisualCron will "lock" the user id. Lock, in the sense that Active Directory is showing there are attempts to logon with the user id and the "wrong" password is being used. After five attempts the user id is locked. I know I've entered in the correct password for the user id in the "global" credential setting. The bad password attempts seem to have no pattern (that I can discern - meaning, some times the job will run and there is no bad password attempt recorded in Active Directory)

i've downgraded to VisualCron version 7.7.4 to solve my problem (i.e. downgrading to version 7.7.4, no changes to the jobs and there are no further instances of a bad password being sent - ie the user id doesn't get locked).

Has anyone encountered this scenario?

Michael
Sponsor
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Support
2015-09-16T17:32:58Z
There is no difference betwen 7.7.4 and 7.7.5 regarding this. Are you sure you are not having multiple, similar Credentials, but with different password?
Henrik
Support
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michaelhum
2015-09-17T15:56:48Z
Hi,
I'm certain there are no multiple instances of the same user id on the machine I had 7.7.5 loaded on.

Not certain if this is relevant, but the machine used was previously running 7.7.4 and then upgraded to 7.7.5. When it was upgraded to 7.7.5 is when the Active Directory user id lockout issue began. I want to try uninstalling visualcron 7.7.4 (remove all traces of the program) and start a fresh install of 7.7.5 on the machine in question. Can you direct me to instructions to perform a complete uninstall, ie all directory removed, registry keys removed, etc.
Support
2015-09-18T20:40:13Z
Any related settings will be gone if you:

1. perform uninstall through Program files
2. delete the VisualCron folder in program files (x86) folder.
Henrik
Support
http://www.visualcron.com 
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michaelhum
2015-10-14T18:50:02Z
Hi,
I found the solution to the problem of the user id's password locking. Trolling through the Microsoft forums, I found this snippet...

Try this solution from http://social.technet.mi...a-47fe-9392-45929239bd68 
Microsoft Support found the problem for us. Our domain accounts were locking when a Windows 7 computer was started. The Windows 7 computer had a hidden old password from that domain account. There are passwords that can be stored in the SYSTEM context that can't be seen in the normal Credential Manager view.
Download PsExec.exe from http://technet.microsoft...sinternals/bb897553.aspx  and copy it to C:\Windows\System32 .
From a command prompt run: psexec -i -s -d cmd.exe
From the new DOS window run: rundll32 keymgr.dll,KRShowKeyMgr
Remove any items that appear in the list of Stored User Names and Passwords. Restart the computer.

Support
2015-10-15T06:51:53Z
Great Michael - thanks for the feedback!
Henrik
Support
http://www.visualcron.com 
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