Payments to US may fail due to Zip Code - VisualCron - Forum

Community forum

Levin Conway
2016-11-09T21:51:10Z
Greetings,

I just went through some challenges processing a credit card payment with VisualCron from the US. After consultation with the bank, it appears that VisualCron's processor (E-PAY) does not pass the Zip Code through to US banks, which can causes declines. I had to contact my bank to allow an override before this would work. Unfortunately the sales staff helping me didn't know this fact. VisualCron is an awesome product; but the payment back end needs work...or maybe just a different payment processor.

Levin Conway
Support
2016-11-09T21:57:10Z
Thanks for the feedback, we will pass this on to our payment processor.
Henrik
Support
http://www.visualcron.com 
Please like  VisualCron on facebook!
Support
2017-01-16T08:59:08Z
We checked this with our payment processor. Indeed they do not send zip code as it is not usual here in Europe. It seems that they will no change that in the near time unfortunately. We suggest the following options;

1. unlock transaction with bank
2. use wire transfer
3. use one of our resellers
Henrik
Support
http://www.visualcron.com 
Please like  VisualCron on facebook!
cory palmer
2018-12-05T21:34:20Z
this is still an issue. do you have a list of US resellers?
Support
2018-12-05T21:41:19Z
Originally Posted by: cory palmer 

this is still an issue. do you have a list of US resellers?



https://www.visualcron.com/resellers.aspx 


Henrik
Support
http://www.visualcron.com 
Please like  VisualCron on facebook!
Scroll to Top