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Offline Levin Conway  
#1 Posted : Wednesday, November 9, 2016 10:51:10 PM(UTC)
Levin Conway

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Joined: 10/6/2015(UTC)
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United States
Location: Kent, WA

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Greetings,

I just went through some challenges processing a credit card payment with VisualCron from the US. After consultation with the bank, it appears that VisualCron's processor (E-PAY) does not pass the Zip Code through to US banks, which can causes declines. I had to contact my bank to allow an override before this would work. Unfortunately the sales staff helping me didn't know this fact. VisualCron is an awesome product; but the payment back end needs work...or maybe just a different payment processor.

Levin Conway
thanks 1 user thanked Levin Conway for this useful post.
Support on 11/9/2016(UTC)
Offline Support  
#2 Posted : Wednesday, November 9, 2016 10:57:10 PM(UTC)
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Thanks for the feedback, we will pass this on to our payment processor.
Henrik
Support
http://www.visualcron.com
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Offline Support  
#3 Posted : Monday, January 16, 2017 9:59:08 AM(UTC)
Support

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We checked this with our payment processor. Indeed they do not send zip code as it is not usual here in Europe. It seems that they will no change that in the near time unfortunately. We suggest the following options;

1. unlock transaction with bank
2. use wire transfer
3. use one of our resellers
Henrik
Support
http://www.visualcron.com
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Offline cory palmer  
#4 Posted : Wednesday, December 5, 2018 10:34:20 PM(UTC)
cory palmer

Rank: Paid support

Joined: 11/6/2018(UTC)
Posts: 1
United States
Location: Indiana, Indianapolis

this is still an issue. do you have a list of US resellers?

Edited by user Wednesday, December 5, 2018 10:38:29 PM(UTC)  | Reason: Not specified

Offline Support  
#5 Posted : Wednesday, December 5, 2018 10:41:19 PM(UTC)
Support

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Originally Posted by: cory palmer Go to Quoted Post
this is still an issue. do you have a list of US resellers?


https://www.visualcron.com/resellers.aspx

Henrik
Support
http://www.visualcron.com
Please like VisualCron on facebook!
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